Peter P.
Be very wary about this companies tactics to take unauthorised monies
I was very happy with the 2 videos that I requested. However , when I checked my bank I noticed they had taken an additional amount of £8 . I wrote to them asking why and could they please credit the additional monies paid in error. They tried to force me to submit a further photograph to justify this additional money . I advised that I didn’t want an additional picture , and that this payment been taken incorrectly. I asked them again to credit the money and they have now stopped all communication. I would advise everybody to think twice before giving this company your bank details .
Response from CHERISHED MOMENTSDec 20, 2025
Hi there, Thank you for taking the time to share your experience. We’d like to clarify that the additional £8 charge mentioned was fully refunded, and the matter was resolved at the time after you contacted us. In some cases, depending on the bank or payment provider, refunds can take a short while to appear on statements, which can understandably cause confusion. We want to reassure anyone reading this that we do not take unauthorised payments. Any additional charges only apply when a customer chooses to add an extra service, and when this was declined, the refund was issued accordingly. We’re sorry for any frustration this situation may have caused. If you’d like us to resend the refund confirmation or provide the transaction reference for your records, please feel free to reach out and we’ll be happy to assist.