Charterly LLCReviews of thecharterly.com

Response from Charterly LLCOct 5, 2026

We’re truly sorry that the bus breakdown disrupted your plans and inconvenienced you and your group. When we learned the bus was irreparable, we tried to contact you. As no replacement buses were available, we issued a full refund. We understand how frustrating this last-minute cancellation was, and we apologize for letting you down. We take feedback like yours seriously and are reviewing how we handled the situation so we can improve our communication and response. We’re also taking steps to help prevent this from happening again. Team Charterly - Ray

Response from Charterly LLCSep 8, 2026

Thank you for getting back to us. We understand your concerns and sincerely regret any inconvenience this situation may have caused. We would, however, like to clarify that our team made every reasonable effort to fulfill the service as originally arranged. When an issue arose, we promptly communicated an alternative solution that was intended to ensure your transportation needs were still met and to minimize any disruption to your plans. Unfortunately, the proposed alternative was not suitable for your requirements, and after exhausting the available options, we were unable to proceed with the service. Throughout the process, our team remained in communication and worked diligently to find a workable resolution. While we regret that the circumstances ultimately led to a cancellation, we want to assure you that we acted in good faith and made every effort to provide a solution and minimize the impact on your plans.