Jason O.
The purchasing of the carport went…
The purchasing of the carport went fine. Waited longer for the install appointment than I thought I should have. Was told one thing and another happens. 1 to 2 weeks ended up being 4 weeks. The install went fine until the inspector failed the install. I received zero communication from the carport Co as for the next steps. I had to do all the checking and double checking. I was even asked to send pictures of the install and the problems. Thought that was a bit much to Ask the customer. Still zero communication from the carport Co. I had to talk to American steel. Carport Co was pretty silent after I paid. The issue was finally taken care of by the installers. Needed more anchors. Apparently they did not follow the install directions that were provided to me for the inspector
Response from The Carport Co.Aug 21, 2026
Jason, Thank you for taking the time to share your feedback and thanks again for your business. I am sorry to hear about the frustration caused by the failed inspection. As soon as I was made aware of the issue, I worked directly with the manufacturer via phone and email, both with the engineering team to identify the root cause (some anchors missing), and with scheduling to get a repair lined up. I made sure to CC you on those email communications so you had full visibility into every update and next step, though I realize the overall process and waiting on the crew was still stressful. Asking you for photos was the fastest way to pinpoint the exact issue so we could get the installers back out to resolve it, but I recognize that handling that yourself was an added burden. I truly appreciate your patience throughout the process and thank you for allowing the installers to return and resolve the anchor issue. If there is anything else I can do for you, please don’t hesitate to reach out to me directly. Best regards, Brody Stone Owner, The Carport Co.