ThecarplayerReviews of thecarplayer.com

Lots of promises and looking at now approximately four months. Seems to blame everybody except themselves. Can’t believe how poor their communication is. They were quick to take my $600 and after they promised me they would have a replacement product. Which of course, after two months didn’t show up and I requested a refund. Then they told me because it was greater than 30 days They would not be honoring a refund. All I want is my product that I purchased, which I don’t think is too much to ask. Not sure about the other reviews for five stars. But this company definitely seems to be a scam. The product that I did receive, which was incorrect, came from somewhere overseas. Not even from their place in what I believe is California.

The shipment of the module took several (5) months and I sent many emails to the company, who reported having problems with the manufacturer's delay. Finally, the product was shipped and arrived; I installed it correctly on my Renault 2019 and it works very well. Happy with Carplay.

Order placed and paid in advance, for over 10 weeks. Exchanged emails repeatedly with the sales department that assured me the order was being processed, and I would be notified "soon." After reaching out a 5th time a few weeks ago, the company did not respond at all. Filed a dispute with my credit card company for lack of goods/services delivered due to lack of responsiveness. Have been fully refunded as credit card company recognized nothing has been done.

Ordered over 2 weeks ago and not received. Shipping hasn't even been updated to the first stage of being posted

Scam. Had some issues with the product and seller refuses any help or refund/exchange.

Received a carplayer unit for Alfa Romeo in September. Installation was relatively easy. Worked but it was having connection issue with iphone 12. Wireless connection kept dropping. Used Android phone, Samsung and had no issue. In one hot October, the screen froze and none of the controls worked. Shut off the engine, waited 10 mins then it worked for about 20 minutes then locked up again. Wrote to the company and they sent me a new firmware after 3 or 4 e-mail conversation. The new firmware they sent me worked for 5 seconds then kept rebooting. I gave up and went to bed. Next morning, nothing was working. Wrote to them and they asked me to send the unit back so they can send me a new one. hmmm... They don't trust me so they ask for the unit back. I paid for the shipping and sent it back and now i'm waiting. $600 down the drain along with aggrivation and embarrasement from my friends... this is not a good thing. Hey Carplayers, I never had to pay for shipping for any defective product when sending it back. In most cases I would want my money back but i'm willing to give you a chance. In truth, I feel as though I just got ripped off.

Very happy with the device that we’ve bought from this company. It works flawlessly on an Alfa Romeo Stelvio. Plug and play. Good contact with the seller (seriously you ask these guys something and they’ll get back to you within a day), and beyond expectations quickly. Very satisfied!

The product and service were and are outstanding. The whole process was very simple and quick, options for date and time were plenty. Apple Carplay works without any issues and is fullscreen, which even my dealership wasn't able to do. Thank You Nigel !