ThecarplayerReviews of thecarplayer.com

They sent the product. I took the product to my long time garage who knows how to do the work. The product did not work with the instructions provided. The garage called the support team and they were provided with email only alternate instructions three different times and none of them made the product work. The garage requested telephone support and was ignored. The garage gave up and I attempted to return the product. The instructions given were to return the product to an address in France (from the USA) and the cost was going to be about $150.00. The company would not give me an alternate option so I had to dispute with credit card company. The credit card company ruled in my favor then the company contacted me with an address in the USA to return it to. I would tell anyone to never work with these people as they had no customer support and also tried to make it impossible to return a defective product.

I’m honestly not sure why there are so many bad reviews. I bought a module from thecarplayer at the beginning of the year and, so far, I’ve had absolutely no issues with it. It works just as well as the factory CarPlay system, and the installation was straightforward. I’ve been using it regularly and it’s been reliable every time. One of my friends also bought a module from them after my recommendation and hasn’t had any issues either. Obviously, everyone can have a different experience, but based on mine, I’m very happy with the purchase and would definitely recommend them.

bought system for my Bentley mulsanne 2016. provided Vin and all requested info, paid for the system and when delivered it is the wrong one. been waiting weeks for a reply to my request for what next . what to do and how to resolve. silence!!! still waiting!!!

Para mí ha sido la única solución para poner CarPlay a mi Renault Kadjar. El funcionamiento correcto, fácil de manejar. La instalación no es fácil, las instrucciones que nos dan es solo a nivel cableado, pero sin explicar mucho. Lo conectas y funciona a la primera, pero hay que corregir la posición de la pantalla, que aparece desplazada, pasar un cable por todo el coche hasta la luz de marcha atrás, para que la cámara del coche se vea al meter la reversa. Lo más complicado fue que me respondiese correctamente el táctil. Thecarplayer me ayudó en todo momento, las respuestas tardaban pero me mandaron un archivo de configuración y la pantalla empezó a funcionar correctamente. Lo recomiendo, pero hay que tener bastantes conocimientos de instalación. Eché de menos un manual más detallado. Los Dip switch hay dos que son para cámaras externas que hay que dejar en off, si no pones las cámaras externas. Los cables de reverse hay que conectar reverse in a la luz de marcha atrás. El cable de audio hace algo de ruido, pero funciona bien.

Great product for my 2014 Range Rover. It works really great. Only issue is no instructions came with my unit, but I was able to figure it out.

I ordered some a rear view camera, the order was delivered very quickly and the quality of the product is AMAZING, I now get the best view of my rear that I have ever had, it is incredibly helpful.

Most of the 1-star reviews are about delivery, and I agree. It took about 6 weeks, and I was getting concerned that I'd been scammed. The product finally arrived. Installed in my 2017 Fiat Spider, it works as advertised. The only quirk is that the touch screen still functions normally in all aspects except Android Auto or Google Maps. Once you enter those apps, the touch screen no longer works, so you have to input by either your phone or voice. I wish the touch screen worked 100%.

The worst. The company lies about shipping my $700 product. Stay away from these scammers