Donna G.
I never received the 2nd corset in my…
I never received the 2nd corset in my order. Not to mention that the sizing is not accurate at all. Who are you outfitting? Women in the 1800s??? EDIT: In response to their response. I attempted to contact and never got a response. I returned the one of the wrong size and never received any response to that either. I was not ambushing. Simply stating my OPINION. That is what a review is... an opinion. As far as not receiving any further refunds, whatever. I am not concerned about that. I can now add that, IN MY OPINION, the response received, I do not see any sort of professionalism in handling this matter. No further business will ever be conducted with the company.
Response from theblackravens.comMay 20, 2020
UPDATE 2024: It's criminal that Trustpilot allows these kinds of defamatory reviews. The customer never contacted us and never tried to prove that she did, yet our reputation remains damaged based on her LIES that Trustpilot condones. =========== This 2-star ambush review is the first we've heard of this corset not being delivered. Customer never contacted us first to resolve this. Customer has now been refunded for the item which was not received. As for any sizing issues, our return policy is for 7 days after receipt of the item(s). Customer never contacted us about sizing issues, and it has been long past 7 days. Sadly, given the customer's chosen tactics, any hope for further refunds (which we would have possibly considered) is long gone since we don't negotiate with terrorists. EDIT: Customer never contacted us about anything, nor did she return anything. If she can provide us with copies/screenshots of emails sent to us and tracking then we will gladly update this response to reflect that. As for our supposed lack of professionalism, well, if refunding people the instant we find out that there is a legitimate problem is unprofessional, then yes, we are unprofessional af. Trustpilot runs a classic mafia protection scheme whereby they will allow defamation against you, and all you need to do to get rid of it is to pay them ("Upgrade now!"). They want you to pay them to protect you from -- them. "That's a nice reputation you got there... it'd be a shame if something happened to it." Report Trustpilot to the FTC - https://reportfraud.ftc.gov/