OwltickReviews of theblackqueens.shop

I am extremely unhappy with this watch I purchased and more importantly with how this company has handled the situation. The original watch band/bracelet arrived defective. Had to pry open the clasp. A replacement band was sent but it was the wrong band for my watch. After contacting them again they sent another replacement band but unfortunately that band was defective as well. Could not remove screws to remove links. Screw would only come out a quarter of the way. At this point I have a brand-new watch that I still cannot wear. I even offered a reasonable solution: I was willing to pay more for a higher quality watch if they would simply allow me to return this one. They refused that offer and instead told me to take it to a local jeweler to have it fixed. Seriously? Why should I have to take a brand-new watch to a jeweler for repairs? I was told their watches are "thoroughly inspected" prior to shipment, yet it arrived with a defective band, the first replacement band was for a different watch, and the second replacement was defective as well. That certainly doesn't give me much confidence in their inspection process. A new product should arrive in working, wearable condition. Customers should not have to repeatedly contact the seller, wait for multiple replacement parts, receive incorrect parts, and then be told to pay out of pocket to have a brand-new watch repaired. This has been a very frustrating and disappointing experience. I would not recommend this company or this watch based on my experience.

I placed an order with the promise of deliver in max 10 days. It never arrived. For the last 20 days the tracking says that is in the hands of USPS. They do not recognize the order. The phone number listed simply goes to dark: no answer, no message: just dark. The email listed for customer service returns as non-existent. How can I trust again Trustpilot when you are covering for this GHOST scam company?

I'm sorry but your watches should not advertise as super-clone because they're not. I have a super clone and its night and day compare to the one I order from you guys. this is not a bad review but I'm just telling like it is.