The Bio FlameReviews of thebioflame.com

I bought the Lorenzo fireplace and use it regularly. Victor with customer service is a true professional and helped me with a recent inquiry. I highly recommend this company and it’s products.

The Bio Flame reengaged and has successfully negotiated a solution I am very happy with the looks of. The new fireplace looks great. A couple notes for other homeowners to bear in mind; The BioFlame asks for rough opening dimensions and build in 1/4” forgiveness. For my opening, a lava rock wall, I had to grind away a good deal of rock to fit the new unit. No small task. Also, there is no Bio Ethanol anywhere within 5000 miles of where I live. They are helping me secure in CA, but I must fly there to receive it, and find a way to ship it to Hawaii. My fault for not checking first. Otherwise, for their part I am quite satisfied; it was my responsibility to check fuel before embarking on this over year long experience. The folks that helped with the final solutions were solid IMHO

Had a problem with one of my Smart Burners not pumping fuel and Josep was quick to respond and very helpful. Everyone compliments us on the beauty and warmth these units put into our living room; so happy with our purchase and pleased to see the company stand behind them!

I ordered the fiorenza 13" burner. It is beautiful and sets the perfect tone for the room. When I remodel my bedroom, I'm going to add the remote start.

Excellent service! Fast delivery! Thank you!

While it took a little time for resolution, David took care of the request quickly once made aware of the issue.

My contact Josep was fantastic! Was super helpful and very knowledgeable about all aspects of these fireplaces. He responded quickly and timely and was instrumental in getting the right fireplace ordered and followed up all throughout the process! I would definitely do business with this company again and Josep is a big part of that!

I haven't yet set up my Bioflame grate (fireplace insert) because it just came, but have had a great experience with the company. Before buying the grate, I called them twice with questions and talked with an actual person who answered straightforwardly including contradicting an exaggerated claim by another seller of the same grate. Since ordering, I needed to contact them re: pricing and once again have gotten very good responses. I'll come back and add to this review after I try out the grate. Update; We finally set up and lit our Bioflame fireplace grate and it worked beautifully. It was very easy to light and because we chose a 24" burner which holds a lot of fuel, it burned for 4 hours (and we hadn't even filled it all the way). It was still burning when we decided to close it up for the night. Two things people should know -- I guess these are cons but only very tiny ones. We really like this fireplace burner: 1. filling the burner is a bit finicky. It's easy to spill a little on the surface as you position the bottle of fuel over the funnel and then you need to very carefully wipe all the vestiges off for safety reasons. But that's easy to do -- it's not a big deal. 2. The flames start out blue but they do get more golden as it burns and it ends up being a very nice, low-key type fire. They're not as bright or warm as a wood fire, but once the flame appearance warmed up, we were very happy. It made our whole evening lovely and we didn't have to fuss with logs and ashes. Just lit it and sat back and enjoyed 4 hours of effortless dancing flames. Then closed the top and went to bed.