The Bio FlameReviews of thebioflame.com

I’ve purchased products with the company on a few occasions. Overall, I’ve been happy. The items I purchased were aesthetically pleasing and functional. On the last occasion, there was a problem, but Josep did a very good job of shepherding the issue through the “problem resolution” process and I’m happy at where it all ended up. I would purchase from them again….

STAY AWAY - CRAP PRODUCT and WORSE CUSTOMER SERVICE I ordered and paid for 4 units that were supposed to be Lutron Homeworks compatible. They sent me ones that are Crestron compatible and want me to pay for the boards to make them Lutron compatible. The first 7' fireplace we installed turns on and then shuts itself down with a CO2 sensor warning. Bioflame sends me videos of how to correct, but nothing works. Never offered to send someone out to work on it. Expect us to go to the expense of making their product function which after a few months of trying is still only good for a 10 second flame

I bought the Lorenzo fireplace and use it regularly. Victor with customer service is a true professional and helped me with a recent inquiry. I highly recommend this company and it’s products.

The Bio Flame reengaged and has successfully negotiated a solution I am very happy with the looks of. The new fireplace looks great. A couple notes for other homeowners to bear in mind; The BioFlame asks for rough opening dimensions and build in 1/4” forgiveness. For my opening, a lava rock wall, I had to grind away a good deal of rock to fit the new unit. No small task. Also, there is no Bio Ethanol anywhere within 5000 miles of where I live. They are helping me secure in CA, but I must fly there to receive it, and find a way to ship it to Hawaii. My fault for not checking first. Otherwise, for their part I am quite satisfied; it was my responsibility to check fuel before embarking on this over year long experience. The folks that helped with the final solutions were solid IMHO

Had a problem with one of my Smart Burners not pumping fuel and Josep was quick to respond and very helpful. Everyone compliments us on the beauty and warmth these units put into our living room; so happy with our purchase and pleased to see the company stand behind them!

I ordered the fiorenza 13" burner. It is beautiful and sets the perfect tone for the room. When I remodel my bedroom, I'm going to add the remote start.

Excellent service! Fast delivery! Thank you!

While it took a little time for resolution, David took care of the request quickly once made aware of the issue.