Barbara J.
Workers arrived on time, one day installation
Workers arrived on time. Removed our old shower and installed a brand-new Walk-in shower in one day. Very courteous and professional. We are very satisfied! Barbara, Newcomerstown, Ohio

The Bath Authority is no longer accepting new projects. Existing customers will continue to receive installation and service support through Great Day Improvements.
The Bath Authority (thebathauthority.com) has 45 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Barbara J.
Workers arrived on time. Removed our old shower and installed a brand-new Walk-in shower in one day. Very courteous and professional. We are very satisfied! Barbara, Newcomerstown, Ohio
lck
The installers, Sam and Alyssa Maywood, were very conscientious, dedicated, hardworking, knowledgeable and professional. They treated the bath/shower install as if they were doing their own while they patiently cared about my needs and concerns while offering useful advice.
Madyson M.
Nate was awesome at walking us through the whole consultation process. He truly worked so hard to make it work for us and stayed over 2 hours at our house truly making sure we could make this project work for us.
Becca
I was impressed at how they cleaned up after installing our new shower. They laid cloth drop clothes down thru out the house on the way to the bathroom as soon as they arrived. I love the material the walls are made of. Very easy to clean. The grab bar is wonderful. Were done by mid-afternoon. Would highly recommend D.J. and Alex. They also left instructions as to how to care for the shower and glass doors. Highly recommend The Bath Authority
Response from The Bath AuthorityJul 16, 2024
Becca , we're thrilled to receive your 5-star review! Thank you for allowing us to transform your bath/shower into the space you've always dreamed of. We appreciate your feedback and thanks again for choosing The Bath Authority! -SS
robert D.
We are very Happy with our new shower(2) installed. They were here in the morning and done by the evening They were professional and experienced loved it! We received everything our salesman Nick(very Friendly and knowledgeable about the product)told/sold us and are very satisfied. Will definitely tell our friends about our experience. Thanks again
Response from The Bath AuthorityJun 26, 2024
Hello, Robert! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Nick provided you with a great experience. Please don't hesitate to reach out if you need anything! -AS
R. T.
Fast turnaround from the time project was ordered and install which took three days. But it was more important to me that the install was done properly rather than fast. And it was. Gabriel clearly took pride in his work and was more than willing to answer any questions I had. He involved us whenever there was an issue or question. The one problem I would mention is there didn't seem to be a good coordination between the salesman and the installer. Gabriel ran into a couple of issues that could have been handled easier if the salesman had alerted him to them before the job began. But Gabriel took care of them in a professional manner. The bottom line is we have a new walk in shower that is exactly what we were hoping for.
Response from The Bath AuthorityJun 24, 2024
Hello, R.! Thank you for this feedback on your experience with us at Universal Windows Direct! We are sorry to hear about some communication issues but are glad you had a positive experience! We are so happy to hear that Gabriel provided you with a great experience. Please don't hesitate to reach out if you need anything! -AS
Kim B.
Wow! My team of 2 arrived just after 8am and were done by 3! Kenny and his assistant (I am so sorry I am bad with names!) were very personable and professional! My floors were covered and when they were done, with the obvious exception of a beautiful bathroom, you could not tell that they had been there! Instructions were clearly given, and all questions were answered! Highly recommend this company!!!!
Response from The Bath AuthorityMay 28, 2024
Hi Kim, thank you so much for the five star review! We're happy to hear that Kenny and his team provided great service and supported you through your bathroom renovation. Thanks for choosing The Bath Authority!
LARRY G.
The Bath Authority just completed a walk-in shower and we couldn't be happier. From the salesman Rob, to the installer Travis Black, to the finished product; the process was professional, informed, punctual with a superior finished product. Highly recommend The Bath Authority
Response from The Bath AuthorityMay 21, 2024
Hello, Larry. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at The Bath Authority with your home improvement project!