Brad T.
Bad Install
Received a coupon in the mail and gave them a chance. The design process seemed smooth at first and we were excited about the 1-2 day install promised, but multiple changes had to be made once it got to production as there didn't seem to be clear communication between sales and production. The install was ROUGH. They didn't use their own contractor, but subcontracted it out. Multiple parts of the project were done incorrectly and others were not as described. Many parts of the install were not done according to manufacturers instructions. Water lines had leaks. One guy fell (only partially and he was ok thankfully) through the ceiling into our laundry room. We had to call them out MANY times to try and fix the crooked and sloppy install and caulking job, but it usually ended up worse somehow. After weeks of struggle and many no call/no shows and missed promises, we finally decided with Bath Authority that the entire project needed to be started over from scratch. Luckily they did come to the table here and ate the cost of the new parts/labor. When the BA's own contractor came to do the install, they did a good job and we ended up with the shower we wanted. A few peripheral parts of the project (mainly drywall) never got fixed or cleaned up properly and they never offered anything for the month and a half of delay in the project to get it completed instead of the promised 1-2 days. I had to spend a ton of time working with them to get it fixed, move around work trips, and patching things after they "finished". I've been trying to follow up with them after the project with 0 response. If you use them, I would strongly suggest not to let them use a subcontractor hired out, but only their internal team. This was the source of most of the issues. Also, get some things in writing for how to be compensated if they do not live up to their end of the contract.