TheAutoPartsShopTheAutoPartsShop.com sells OEM & replacement parts at deeply discounted prices. Whether you are looking for brand name aftermarket parts or OEM/OES parts, TheAutoPartsShop.com has what you need at up to 80% off retail pricing. Combined with our FREE 2...
TheAutoPartsShop (theautopartsshop.com) has 291 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Auto Parts & Wheels · Bay Shore, New York
Excellent
Auto Parts & Wheels · New York, New York
Excellent
Auto Parts & Wheels · New York, New York
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Auto Parts & Wheels · Lindenhurst, New York
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Showing 91 reviews with 1 star · Clear filters
Ladell S.
I ordered one (1) replacement grille for my 2007 jeep grand cherokee but at the end of the transaction your company charged my card for the price of two (2) parts! There is no "cancelation" button so now I must be inconvenienced because of your error.
Max H.
Wrong description on the part I ordered, it doesn’t fit the tailgate, and I can return it??
Kyle
Have not got the parts i ordered????
Matthew
Definitely don’t buy anything here. Customer service sucks. They hang up on you and send you not the part in the pictures. They don’t send return labels. You end up over paying. You can get cheaper better part with a warranty at your local automotive store. Pradeep Movva is the guy that is doing bd business. Sent part back after 3 weeks asking for return label. Now the part was delivered by usps on 8/10/24. Sent emails and called to get my refund now they don’t want to give me my $232 dollars back
Response from TheAutoPartsShopAug 15, 2024
Dear Customer, We really apologize for the inconvenience happened to you. We just followed the process. The initial delay happened for us to check with the manufacturer on the color of the part, later we issued return label and then you sent the part back. It is only after we receive the part back and upon thorough inspection of the part by the warehouse we processed the refund on 13th of August. Your refund is processed and settled to your cc bank on 13-Aug-2024 18:47:50 EDT. From the date of settlement you cc bank would take min 5-7 business days to deposit the refund to your cc account. Since the refund is settled with your cc bank, you would have to contact your cc bank if you don't see the refund in your account in 5-7 business days. One bad review would cost us a lot and throw is from the ladder which we are struggling to climb, but still we need to follow the procedure to provide you the best service. We sincerely apologize for the inconvenience happened. Thank you.
Juan Garcia F.
They took the order even when it wasn't in stock and charged my card, they then claimed to give me a refund in full and I never received any refund. Terrible experience.
Response from TheAutoPartsShopAug 14, 2024
Dear Customer, your order is refunded in full to your paypal and send confirmation to your email.
Bobby L J.
Terrible service sent me the wrong part. Took weeks to correct matters I’m still trying to get a refund.
Ana M.
The part never arrived. No notification of delay. Still waiting.
Response from TheAutoPartsShopAug 12, 2024
Dear Customer, your order is shipped through USPS# 92612903031854543401786810 , this is in transit and ETA is 8/12 .....https://tools.usps.com/go/TrackConfirmAction_input?origTrackNum=92612903031854543401786810
Brittany
If you’re thinking about buying from The AutoPartsShop don’t. My experience with them has been nothing short of a disaster. I was double-charged for an order, and the part they sent me was completely wrong for my vehicle, despite their website assuring me it was the right fit. When I reached out to their customer support, they dragged their feet and failed to resolve the issue within the timeframe they promised. I provided all the necessary documentation, but it was like talking to a brick wall. Frustrated and out of options, I filed disputes for both charges through PayPal. Instead of fixing their mistake, the company is now pressuring me to cancel the disputes, which is absurd and unethical. PayPal advised against it, and I’m glad they did. Avoid this company at all costs. Their business practices are shady, their customer service is non-existent, and you’ll be left dealing with their mess on your own.
Response from TheAutoPartsShopAug 10, 2024
Dear Customer, both of the orders one duplicate and another incorrect part are refunded. Apologies for the inconvenience and we will definitely resolve the issues you mentioned and try to provide fast and reliable service. Since you are not satisfied with your purchase we offer you 5% discount on your next orders. once again we sincerely apologize.