Frank
Terrible experience
Terrible customer service. Was told by sales rep that I would receive my order in 7 days. Two weeks later I'm on the phone for hours trying to track down the shipment. With HT and with JB Hunt. HT via roadrunner, sent the order to a closed J.B. Hunt location and they couldn't find it either. Then, I find out it was refused at the closed location but forwarded to another location less than an hour away, but, it will still take two to three more days for it to travel less than and hour? Then and only then will I receive a call from the "white glove service" provider of when I can expect the delivery. It will be three weeks since I paid for it! At least. Don't these people know where they are sending paid for merchandise? And reading off a script, repeated ad naseum, that "there is nothing they can do, it's out of our hands, there is no guaranteed delivery only an estimate" is not customer service. If it's only an estimate than don't tell people a date just to secure a sale. Total rip off, will never use this company again. Should know better than dealing with an Internet company, a third party at that ( they are really Eurotec).