Dirt
TheAltenings' "Support" deterioration.
A year or two ago, I purchased a valorant account from here and was given it nearly immediately. After a little bit I noticed I wasn't able to get 100% full access to it so I made a ticket and asked if I could get a replacement due to this issue and they responded within the same hour that I purchased the account and I was given a new one. It was perfect and I quite enjoyed it. Recently in July, I bought a new Valorant account for a different region, specifically July 21st. It was okay and there wasn't many issues besides the fact that I never got the email or anything to actually change any of the details of the account. So for 2 weeks I made tickets asking about this issue. For 2 weeks I was practically ignored and when I opened a second ticket, they finally gave me attention and told me that there was no need to open a second ticket. I opened a second one because there was a client side bug that didn't let me access the old ticket I had already opened. After 2 long weeks and absolutely ZERO replies from their team, being met with 3 or 4 tickets closed with not a word from them, I gave up and decided to just use the account as is. Then recently, September 25th, I had just come back from a 2 week vacation to my account being gone. The original owner, (I assume), had taken back the account and noticed someone was playing on it and changed the details and I completely lost access. I swiftly made a new ticket asking for assistence from TheAltenings' support system and was met with silence once again. I sent two messages as to not annoy them and was met with nothing. As of October 10th, my ticket was closed. I give up. My account was lost to me due to their own negligence and there is absolutely nothing that I can do. There are no refunds and they wont supply me with a new account, or even acknowledge what happened. I have used TheAltening for over 4 years. I give up on this site. This is extremely disapointing. TLDR, Purchase from TheAltening at your own risk, to me it is not worth it.
Response from TheAlteningApr 29, 2026
Hi, Please contact us via email at [email protected] or create a ticket on our website. We think that there was some serious miscommunication and we'd love to resolve this for you.


