Mass N.
Potential buyers beware !!
Potential buyers beware !!! Zero costumer service and multiple red flags. What suppose to be one of the best experiences of my life picking an engagement ring turned into 2 weeks nightmare, including being yelled at and called a liar by what I believe to be the “owner “ of this circus “company “ .a lot of wasted time and sleepless nights. Finally had to open a case on paypal against them to get my money back . Please save yourself the trouble and spend your money somewhere else . Update : Not sure how this happened, but seems like they somehow got to delete my review here I left before , there were other bad reviews that are missing as well . I would be very suspicious if all the reviews out there are legit . I never threatened anyone from this “business “ with anything. The review I left before was pure explanation of the horrible experience I had and there was zero hate speech. You seem to be very knowledgeable about how the reviews work here ! As of the “verified “ reviews about your company ….really?? Everyone can leave a review here , there isn’t a fact check . You can ask your friends to register and leave good reviews about you and here we go the glamorous company of yours . I personally was able to contact one of the victims of your business which review was also here and now magically disappeared. She also had to contact paypal for help after waiting months for her money back .If not mistaken was around $7000. My refund was short of $5000. I also have all the email communication with you on record and how you treated me as a costumer.
Response from The AlexandriteSep 27, 2023
If what you say is true, why do you leave these reviews under different names and aliases without any contact info? All the other reviewers left their real names, email, and phone numbers. Why do you refuse to provide your contact info even when repeatedly formally requested via Trustpilot? Do you work for a competitor? Trustpilot never deletes bad reviews, even false and malicious ones. Your review was not deleted even though you wrote it under a fake name. As for zero customer service, VERIFIED Trustpilot reviews speak for themselves about our customer service, integrity, and the quality of our products. If anyone doubts that these verified reviews are genuine, please contact us, and we will show you the exact transactions for each review with dates and invoices issued and paid by the same person. Their full names are the same as in these verified reviews. And with a buyer's permission, I can give you their contact info so you can ask them directly. Our consultants never yell at our clients. Our owner never speaks to clients. It appears that you describe some other company.