We specialize in providing a range of chat operator and moderator services for companies worldwide. We have a team of specialized operators who can serve various niche markets. Our operators ensure that all users have a pleasant experience while respecting the limits set by our customers. As a chat specialist, you enjoy the freedom to work on your schedule, from anywhere, and get paid for every message you handle. Take on different roles, share what’s in your mind and connect with people from all walks of life.
Texting Factory (textingfactory.com) has 362 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
Also known as
textingfactory.com
Website
textingfactory.com
Category
HR & Recruiting
Listed on Five Star Index
2026
About these reviews
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The company replied to 8% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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If you're in Australia it's much less than minimum wage
If you're in Australia, don't bother. Worked out that even if I did the 80-100 messages they say you can get to "with a bit of training", you'd only earn around $12 an hour. Our minimum wage is $20 an hour employed, so that's not even paying your own tax and retirement, sickness benefits. Awful pay for the outlay. Not worth it. Got a part time work from home phone job earning $27 an hour.
MI
mike
Thieves, liars and exploiters. TOTAL SCAM!!!!
I have just come off of working with these frauds. My coach was ok and seemed perplexed at their treatment of me too. I had to tell her she was working for a totally fraudulent company in the end. But yes, all the other reviews are correct and the good reviews you can tell are poorly written and rather stiff and obvious paid reviews from staff members there. A former staff member has even come out on these boards and confirmed this.
With me they wasted 3 days of my time with a ridiculously long training with tons of delays and waiting times and then they even said I got a few things wrong, yeah like what???
Anyway like other reviews here say, they want the high fliers (like me) to do a few hundred excellent replies for them to get more credits bought, give you a pittance and then contrive some fabricated reason to fire you. So they can do the same again with the next naive crop coming up. Their company seems to be registered with the Samoan commerce institute so will be alerting them too.
They had the nerve to say that I wrote a comment about incest (the fabricated and insulting reason they used to fire me and block my account forever), if they had just read the bloody comment in front of them they would see that I was patently not talking about it. And I was telling a true story of a mom who caught her son watching something naughty and demanded to see it. That is what I said! So it seems truth and fact are not tolerated at this company either. Surprise! Surprise! Even when I explained this to them in detail they still had the nerve to accuse me of discussing illegal topics and then were 3 weeks late in paying you. It seems they want a few mediocre performers who do the bare minimum to stay on more consistently so they can pay them next to nothing and just keep the whole scam ticking over! Just because they sometimes pay you a pittance when it suits them does not mean it is any less of a scam. I spent hours and hours on this over days and came away with barely 20 quid. I made this in 20 minutes on another investment. Puts it in perspective.
And I realised in the end too, the whole thing is scamming lonely and vulnerable men leading them on with false hope and making them think they actually have a chance with these fake women. They tell you to always "pretend" to be the woman also, so they are self confessed liars too! They made out the men knew it was entertainment or at least most of them, but this is not true, the men think it is real and you can see many conversations where the poor men are sharing intimate things and really think they are sharing a genuine relationship with these actors hiding behind fake pictures. More lies and scamming!
Anyway total SCAM! Don't waste your time! AVOID LIKE THE PLAGUE!!!!!
PH
Philicia
Coach Jane is a fraud
Coach Jane is a fraud. She's very incompetent and will fail you without a valid reason. You guys should fire that useless coach or else she will ruin your reputation. How can a 45minutes training take 8days? Is there even management in your company or do people just do as they please? I have been writing complaints and sending them to the training manager via email seeking assistance because your stupid coach was ignoring my messages and making me way 2days for her to review my 3 messages. I have also sent an email 2days ago after Jane failed me without giving mevalid reasons. I'm starting to think that you guys are fraudsters you just pretend to hire people so that they that hep you right your foolish messages and make you more money then you drop them.
BR
Bridget
I hope Texting Factory management sees…
I hope Texting Factory management sees this because one of their coaches is lousy at training people on time.
I was told that my training would take 45 minutes after completing the training manual; instead, it took more than a week to finish because coach Jane didn't care to respond or do follow-ups on time.
The person who referred me to this job got trained and started working the following day. In my case, everything is just too slow. I'm still training to date.
I can see all the terrible reviews here, but I was willing to try it. However, coach Jane is just not serious about doing her job.
CM
Christoff M.
It is very alarming that great writers…
It is very alarming that great writers who have brilliant minds are underpaid for being chat moderators. The company named Textingfactory is exploiting people from all over the world and it must be stopped.
IA
Ihionu A.
This company is the worst
This company is the worst. How can someone finishing working in an account and the account will get blocked because of a small mistake. They worst is you will be denied the payment of the outstanding making all the effort you put in it to go to waste.
SA
Stacy - Ann K.
One of the worst companies that could…
One of the worst companies that could have ever been created. I was warned, but I never listened.
DG
Daddys G.
They claim you can make oodles of money…
They claim you can make oodles of money but you can't. I type fast, I'm an expert in the English language, but you seriously make like $0.08 per text message unless you get to over a thousand, then it's maybe $0.09 or $0.10 per message. Even at 1,000 messages, at 10 cents per message, that's $100. They claim you can send 150 messages per hour, but that is grossly inaccurate and not achievable. Plus, it's draining, always having to drag out the sexual conversations while taking money from men, some of them very old and very lonely, they pay $1.00 per more per message, you get at most 10 cents of that. And they criticize your use of the language, when they are not American-speaking themselves. They have no understanding of jargon, slang, or Americanized English. It was fun for a while but then they stopped paying me for whatever reason, and when I inquired about that, they disabled my login and now will not respond to my emails. They are holding my last month's of earnings. I don't mind being "fired" from them, as the content was fun at first, but then got boring. And scamming men out of their money isn't really all that much fun.