We specialize in providing a range of chat operator and moderator services for companies worldwide. We have a team of specialized operators who can serve various niche markets. Our operators ensure that all users have a pleasant experience while respecting the limits set by our customers. As a chat specialist, you enjoy the freedom to work on your schedule, from anywhere, and get paid for every message you handle. Take on different roles, share what’s in your mind and connect with people from all walks of life.
Texting Factory (textingfactory.com) has 362 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
Also known as
textingfactory.com
Website
textingfactory.com
Category
HR & Recruiting
Listed on Five Star Index
2026
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The company replied to 8% of reviews.
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Most recent review: October 2026.
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I received an email about training i showed up on time with coach Cher, the login info they sent did not work, she resent me the link, i messaged to let her know i received it. No response, i completed the first module, i messaged coach Cher, no response, i went on to complete and pass the training, i notified coach Cher, no response, no login, nothing. She basically ghosted me, when I finally reached her again she tried to scold me because I went ahead instead of waiting for her to respond.????? The training is supposed to be an hour, then she went back and forth with me about how she's not always available and insinuating going through training again. Waste of time, i took it as a sign. This type of job shouldn't be this hard to even do training.
MJ
MyOnline J.
Scamming people
Scamming people
MI
Mimi
I Dodged A Bullet
So I was told that I would be scheduled for a training session after sending my information. Well, I sent my information and no one got back to me. I then sent another email 2 weeks later to inquire why no one was getting back to me and still, NO ONE responded. That is very unprofessional! I am SO GLAD this company never got back to me because after reading all of these negative reviews, I see now that I DODGED A BULLET! Save your time and just do not apply to this company.
TA
Tracy A.
This company is the worst company I…
This company is the worst company I have ever dealt with in my entire life as a phone chat / text chat girl in 8 years time! They really scam guys these guys actually believe they're going to really meet these girls I got let go for simply saying a Nana poo poo comments I was told I was rude LOL I was not trying to be rude I was trying to lighten the moment but apparently these people don't get them we'll fire you for any little f****** thing and at the same time they tell you to do one thing which is lead the guys on to believe they're going to meet you and then once we get them going and they seem to get become a little sensitive protective you say the least little thing and you get reviewed poorly! This isn't over I am tired of dealing with companies like this this is by far the worst and I intend on bringing it down so hard its head is going to spin anybody else in on a class action suit? Get back with me because what they are doing is they're scamming guys into thinking this is a real dating site that is actually fraud I think they might want to do their research a little more! They have no idea who they're dealing with because I know of every chat site that they work with and I'm going to start naming them
CN
Cool N.
Don't waste people's time! Be frank and honest.
In the company's website, the basic requirement for an applicant is to at least know how to write fluently in english. Unfortunately, my coach (Coach Nkateko@CHB) ironically told me that I failed because my kind of writing falls short to that of a native american speaker/writer. What??? I am an asian. How can my coach expect me to readily know how to write like a native american speaker/writer??? For me to reach that level, I should have tried living in the US for quite some time so I could perfectly adapt and blend with the kind of american native writing/speaking that my coach is requiring of me! Why are they recruiting asians in the first place if what they prefer is an american native writer/speaker level/standard??? The company's selection process is truly confusing and somewhat discriminating i guess. I wasted my time in this company.
SM
Shanique M.
I didn't even want to waste my time…
I didn't even want to waste my time writing anything about this BS of a company but I wanted to share my experience and make others aware of what's going on so here goes...the day of my training I was told to do a course then screenshot the page to the coach when I was finished, I did all of that only to be told that I'm an hour and a half minutes late for training when I WAS INSTRUCTED TO TAKE A COURSE AND FINISH IT BEFORE I BEGAN TRAINING, I was like SERIOUSLY (I have to be respectful on here but that's not what I said), but anyways the coach and I agreed on a next time on the day after, that time came and I began training and I was asked some basic questions like name, email, etc., now mind you these people are in our backs saying that we have to possess perfect grammar and spelling, yet still when I had to read through the long essays that they call messages on Skype, they were filled with grammatical errors, ironic right? But I digress, the coach whose name is "Cher", when we began training I realized that I couldn't find a login page on the website so I asked her where is it that I can go to login because that's where I thought training would take place, only for this person to be saying like how I should be patient because I'm not the only person she's training and all that BS, yet still my question wasn't answered...STRIKE ONE...anyways, she went on to ask my country, as well as my name and email....AGAIN!!,when I told her this she came up with this stupid excuse about having a power outage and when the electricity is back in the next 2 hours we can continue, I was like if you didn't have any electricity, where did you get internet to Skype me? I also checked multiple times and saw that she was online throughout the 2 hours, but I gave her stupid ass the benefit of the doubt...…STRIKE TWO, anyways 2 hours passed she Skyped me back this long ass message talking about translation rules and that I should make sure that I'm not using one like why would I be using one when I'm speaking proper English like are you dumb? Anyways, I answered saying I'm not using one and she sent this other long ass message and I answered 9 questions, now this is where things went left, she sent me 3 training questions to answer and I tried answering them, this girl is gonna tell me that 2 of the 3 questions had no call for action and that they were less that 150 characters when I remember reading in the course that it should not be less than 75 CHARACTERS!!!, also LIKE WHAT THE ACTUAL F IS A CALL FOR ACTION WHEN I WAS NOT TOLD WHAT THAT WAS!!!! she went on to say that the first question is not answered properly and went on to sat]y that if that's how I talk to my friends? Like how do you know how I talk to my friends? What does my friend have to do with this? Like I got no feedback just her saying that there is no call for action and it's less than 150 characters and she went on to bring my friends into this...STRIKE THREE!!! long story short I cursed her out and I blocked her, she brought out the Jamaican in me, and she met the right one that day, and that is my experience, if anybody sees this please DO NOT APPLY FOR THIS COMPANY!!!
JL
Jamie-Le S.
They keep on deactivating accounts for…
They keep on deactivating accounts for nothing at all or for minor mistakes!
I had advised a few of my friends to sign up with them SAD MISTAKE ON MY PART. After they deactivated my account for a minor issue, they also deactivated THREE of my friends' accounts for minor issues as well. As for another friend that still has her account with them, they temporarily suspend her account for the DUMBEST things. Like they will be suspending her account her every 2 days and then they take ages to reactivate accounts.
I think they don't want workers to make a certain amount of money or something.
DD
Darren D.
Very strict company
Very strict company. Treats everyone like slaves! Do NOT work in this scam!