TextbookXReviews of textbookx.com

So on September 10 I had purchased 4 Blick gift cards from textbookx. Only 3 out of those 4 worked. The $25 dollar one did not. When I tried using the code it said that there were no funds in the gift card. I literally called textbookx 10 times until they finally answered my call. I told them about the gift card and they said that they will look into it and see what is wrong with it and that they would call me that same day or the next day. The next day came and I called them because I had still not received a call from them. I told them again what was going on with the gift card and they said that they will talk to blick and see why it has no money in it and that they would call me back (this was on Friday). Today I received an email saying that they couldn’t do anything about the gift card because the gift card was declined. I called textbookx right away and the customer representative told me that they can’t refund me my money and that I should call blick to see if they will give me a refund. So I called blick and Blick told me that they can’t do anything about it because the gift card code was already used so that I can’t get a refund. I told the customer representative that I didn’t used the code and that textbookx had send me a used code. She also told me that the gift code was purchased on September 5 and it was used on September 6. I purchased my gift codes on September 10 and on that same day I tried using the gift code but I couldn’t because textbookx send me a code that Was already used by someone else! And now they don’t want to refund me my money! Textbookx this is your mistake! Blick's job was to send you the gift codes and your job is to send them to the students the buyers. So you made the mistake of sending the same code to two buyers! And now because of your mistake I can’t get a refund! Textbookx they are thieves! They just want your money! Never am I ever buying from textbookx ever again!

I am a student at FHSU and used this site per the schools buyback option on their website. I posted a number of books for sell and three sold. Basically Textbookx is the middle man for these sells from what I've gathered. So I had to pay for shipping and ship the books out paying for the shipping first and then wait for reimbursement to come along with payment once the book was confirmed to be delivered. Book #1 - Sold 8/10 and received 8/14. I had to call twice to get them to confirm the shipment even though I had messaged the buyer, put in the tracking information, and confirmed via message. STILL NO PAYMENT. Texbookx says the pay the 7th and 22nd. Should have been paid the 22nd now on the 7th no payment and no explanation again other than "I have to understand today is a Saturday...maybe its my bank". In my account still says not paid sooooo not my bank dude. Time wasted on this issue thus far...3 hours of calling time. Book #2 Sold book 8/12 standard shipping. Added confirmation number but noticed that two numbers didn't get added so called in to fix. Was told no big deal we can see that it was sent but the buyer has to confirm. Messaged buyer and they sent a confirmation of delivery via message on Textbookx website. Talked to three different Textbookx representative over the course of the last three weeks and told that they updated status so I could get paid. All three tell me they have confirmed the shipment and status should change. As of today 9/7...no status change...no money...nothing. Very rude customer service person just keeps telling me how I need to understand that they updated it on their end...well its not updated Is it sir. NO money yet and more time wasted on this issue. Book #3 Sold 8/14 and buyers asks for standard shipping so I send out the book and it is delivered 8/20. On 8/20 buyer asked for refund prior to delivery because it hadn't shown up yet. (It showed up within an hour of the refund request same day). Message buyer that I had not been paid for the book yet and that I could assist in refund if they send a confirmation of return so that I could at least get my book back even if I'd be out the shipping cost. Buyer responds that they would send it back. Fast forward to three days ago. No message...no book...no payment. Called Textbookx to inquire what to do so they send buyer a message requesting that the book be sent back in order to get a refund. Gave them 48 hours to respond and I was told I would get paid if they didn't respond. Today....call Textbookx because buyer did not respond to their message. Request refund but was told that they would have to investigate and what did I expect? I expect my money! Three book sold....three out of pocket shipping cost paid...NO MONEY AND NO SHIPPING REIMBURSEMENT. IF Textbookx gets paid to be the "middle person" between transactions and gets to keep partial sells then that's fine but this is HORRIBLE customer service and horrible business practices. I to am a college student just trying to sell my books back but instead I am out of pocket for shipping and no money from them...even though textbookx has been paid. WHERE IS MY MONEY!!!!

I will never buy from this company again! My book is electronic. I purchase a chemistry text book which is in electronic format and should provide a code for Aleks. It should have been delivered immediately to my email after purchase as far as I am concerned. I contacted them two days after I noticed it still was not sent. Today, I have been on the phone trying to speak with a customer rep. My call was cut of stating that they will call back due to high call volumes. I am right by my phone had it in my hand. You guys rang the phone and disconnected the call within secs this is a scam!

Do not use this service. They never made it right and I have nothing to show for $90 spent. I will NEVER use TextbookX and I suggest you do the same. I have sent Cengage ticket as well as called support numerous times and have not received any refund. I will absolutely NEVER use TextbookX and I would suggest you don't either. Keep your $90, be transparent to others that you are sending a useless code that cannot be used without an access code from a professor who cannot furnish that information. I ordered a hard copy textbook, TextbookX sent me a card for an access code. I could not access the code because I needed an additional key code that no one could give to me. They refused to refund $90 for a book I could not use. BUYER BEWARE - I will never use this website again. UPDATE: I called back to TEXTBOOKX today because I still have not received my refund. Cengage said I needed to work with TEXTBOOKX because that is who I paid. When I called TEXTBOOKX - they refused to refund me. I asked to speak to someone in management and said they would call me back but they do not know when. They have not honored their word to date.

I ordered a book on July 15. I received a textbook with the incorrect ISBN. It was also received unsealed and torn. I returned the book via USPS and received confirmation that it was received by Textbookx on August 5. On August 9, they claimed they could not find the return even though all documentation was provided in the package. On August 11, I provided the tracking number as requested and as of today I have still received no correspondence from them. Needless to say this was a $200 textbook that I paid $10 to have shipped to me, and another $10 to ship it back to them. I will never order from this company and would advise other buyers to beware. After seeing this review, a representative from Textbookx contacted me almost immediately. The problem was with the seller, not Textbookx. The rep immediately dealt with the issue, issued a full refund including shipping, and even gave me a credit for a future purchase for the cost of my return shipping. Thank you for your quick response.

It’s been weeks and we are still unable to order my sons books online with his Roanoke Maroon card. Someone doesn’t know what they are doing. Thinking we made a bad choice of college if they do business with such an inept company.

SCAMMERS! Renters beware! CUNY needs another source for rentals! Like others who wrote reviews here I was scammed out of the cost of a textbook in almost perfect condition. They sent it back to me, charged me for purchase, and said it was damaged. I have photos to show it is in almost perfect condition, just the way I received it. I have contacted them several times and keep hearing that they are working on it. I will be contacting the Better Business Bureau next. Also, when they tell people here that they are going to look into it, how exactly will that happen when people aren't posting their info like order numbers, etc. in these comments? Hmmm....

I purchased a textbook from TextbookX 6 weeks ago, but never received it and have not received the refund I requested a month ago. I called customer service and finally got a tracking number, which indicated that they NEVER ACTUALLY SENT the textbook. I also purchased another textbook around the same time, but I ordered the wrong one, so I mailed it back about a month ago, and have still not received my refund. I tracked the package and it arrived 3 weeks ago. This is all completely unnacceptable business. I will not be purchasing anything from TextbookX again because I cannot trust their service.