TextbookX is an e-commerce site dedicated to finding students the lowest price for their books. We mix our own inventory with that of third-party sellers (in many cases, the same sellers as on Amazon and similar sites) in order to provide one of the largest inventories of new, used, digital, and rental books.
TextbookX (textbookx.com) has 492 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
textbookx.com
Website
textbookx.com
Category
Hobbies
Location
Norwalk, Connecticut
Listed on Five Star Index
2026
About these reviews
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The company replied to 17% of reviews.
Latest
Most recent review: August 2026.
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Misleading advertising, laughable customer service
Negligent, misleading advertising, and no remedy. I purchased an eBook for En Avant, beginner French, which is a 3-semester book. The price listed is 106.66 for the eBook, but is does NOT say that it is only for ONE semester. Who takes one semester of French? It gives you the option in smaller print below to purchase lifetime access for $5 more, which I didn't take, because I assumed that the regular access I bought actually allowed me the time to use the full book, which it does not. I called them and they blew me off, telling me it was my fault for not surmising that I only purchased one semester's worth of license. Now I've got to make the whole purchase again. Congrats guys, this was my first semester, but I'll be going out of my way to avoid purchasing through you for the next 4 years. I hope it was worth it.
AG
Amanda G.
Scam
It has been almost one month since my textbook was returned and they will not refund my money. Do not purchase books from this company!
Response from TextbookXOct 12, 2020
Amanda, thanks for writing this review.
We were actually able to uncover a bug in our system last Friday, where received returns weren't getting marked properly by our code, so refunds didn't issue.
We wouldn't have found this bug without reports like yours. Your refund for your order ending in 488 will be issued by end of day today.
LG
L G.
Worse book seller ever, they should be suit for dishonesty!
Worse book seller ever, I ordered a book from them...it took 3 weeks for the book to be delivered and they delivered the book without the course codes which were suppose to be bundle with the book. Stay away from this book sellers, its a ripoff!
Response from TextbookXSep 23, 2020
Hello,
This is definitely not ok! Occasionally we get shipments missing components directly from the publisher. I see you recently reached out and we're in the process of getting you a replacement code. Please keep in mind, we will make you whole and are working hard to get your code sent to you.
TextbookX
AL
Angela L.
I order the textbook on 8/24/20 and…
I order the textbook on 8/24/20 and right now is 9/12/20. I still didn't receive the textbook and my class was need the textbook for the homework. Bad seller ever and don't buy or rent from them, worst store I ever seen.
Response from TextbookXSep 14, 2020
Hey Angela,
I show your book was delivered. It seems like it might have been stolen after delivery. One of our Customer Experience agents is reaching out to you and we will get you a refund or replacement, at your preference.
textbookx.com/help
Thanks,
TextbookX
EM
Em
Still waiting on my package
Still waiting on my package , status confirmed on the website but no updates on if it has been shipped and I contacted the seller no reply , I even paid extra for it to get here from Sept 1 - sept 8 , and yet it’s sept 4 and still no book. If it’s not here by sept. 8 id like my refund . Highly disappointed, you buy a book from what looks like a legit textbook website and get scammed ?!!! Unbelievable ! Order number : 3613271 no tracking available . $8.99 I paid extra for shipping yet the book is still late. What makes matters worse is it’s shipping from the same state , or should’ve been here in 1-2 days!
JL
Jesse L.
I bought a math textbook with the lab…
I bought a math textbook with the lab code from them. Expecting to have received a hard covered book rather they send me a janky thing that goes into a binder. they flipped from the textbook manufacturer. It came about 3 weeks late and by the time I received it the class was starting and it said no refunds. On the Pearson website to get the same thing with the access code it would have been $125 but Textbookx sold it to me for $200 not specifying it wasn't going to be a hardcover/softcover book rather a bunch of loose-leaf that they were going to resell and ship late because they probably ordered it off the company website than sent it to me making a $75 profit. I will not further any business with them and I will ensure no one does business with this shady business. I will get the local colleges to stop using them.
The initial encounter was they cancelled my order because I guess they were selling the loose-leaf edition for cheaper and then they thought "oh.. Lets not honor this".
Do yourself a favor and just buy it directly from the textbook company. I highly don't recommend dealing with this. If I just bought it off pearson I would have definitely gotten it faster because they woulden't have been flipping textbooks and would have been cheaper.
Response from TextbookXJul 21, 2020
Hi Jesse,
I'm sorry the book was not as you had expected. I do show the Loose-Leaf title you purchased is described as having a Ring-Bound binding on our site, and the title is marked as LL. We will work to make this more clear, if you have any suggestions on how we should, we are always open to feedback.
I'm also noticing this is a McGraw Hill title you purchased, listed on MGH site for $218, so a bit more than you paid to us. Perhaps you got switched up and landed on the wrong site when looking for pricing. Please know that we never would upcharge you as described. https://www.mhprofessional.com/9781259821981-usa-gen-combo-ll-college-algebra-connect-mhba-52w-access-card-college-algebra
I hope that this helps clarify the issues you had, and please know that if you have not opened the bundle, I will allow a late return. If you have opened the bundle, you are welcome to purchase one for the lower price you found, and return that one instead, as long as the ISBN matches. If you would like to go that route, I am sending you a direct private message so we can arrange a return.
Thanks,
TextbookX
PA
patricia
this is the worst book page that I ever…
this is the worst book page that I ever made, I ordered a 250 book on the 28th and they didn't shipped yet. I am missing 2 assignment because of them.
MB
Maddy B.
WHERE IS MY BOOK?!
One of my required textbooks that I NEED for a class still hasn't come in yet, what gives?! I ordered it more than THREE WEEKS ago, and at the time of ordering, it said back ordered, ships in 1 to 2 weeks, so why do I still have NOTHING, I ask you? NEVER buying a single book from here ever again, I should have went to Amazon or Barnes and Noble, heck, even ebay. I so wish I could give 0 stars, why is this not an option?