TextbookXReviews of textbookx.com

Purchased book but noticed on the 6th business day they still did not ship book. I proceeded to reach out and cancel the book. It took them 2 business day to acknowledge my cancelation request to inform me the book was shipped. However, when I looked up tracking info there wasn’t any. They just created the shipping label and instead of processing my cancelation informed me I needed to submit a new request but this time select their return form. W.t.f! Will never do business with this place again. They won’t cancel because of course they want their 10% restocking fee. Guess who has to pay for return shipping? Me! But now I need to wait. Who knows how many more days I will need to wait to actually receive the book while it’s currently sitting in their possession.

Absolute scam. First of all, there's multiple versions of the book and software available with no differentiation between the options. Second, the necessary access is cheaper when purchasing directly through Pearson. Third, while they tell you that you have access to the materials for 2 years, that's only applicable if you don't enroll in a course. Access actually ends when your course does, and you don't retain access to the eBook after that point. Have fun purchasing a "digital textbook" for $175 for 3 months. I've contacted support through TextbookX and the manufacturer and both are useless. I was directly lied to by both support agents regarding my access. Responses are canned answers and they don't directly address any questions. I'm reporting them to the BBB as well as the college I'm attending.

The textbookx people took more than 5 days to respond to any of the help requests I sent them. The last email I received came after 14 days of waiting. I even called hoping for a faster response and was put on a waiting list. When they called me back it was completely silent but I kept talking and they hung up on me. My issues have been passed who several different people who have all said the same things and stopped answering at a certain point. This is almost a month into the semester.

I bought a book off this website for $130 and then 2-days later after purchase they cancelled my order due to not having the book in storage (which is weird why they wouldn't just wait till they got more) well I go back in to the website to buy it again (weird that I can purchase it again when they just said they didn't have it) and I see the price of $375. I realize they cancelled my order raised the price and now want to me pay way more. I'm upset because I need the book for class and can't wait around 2 weeks with a website if I cannot get my book. I bought it somewhere else. Terrible first (and probably last) impression.

Ordered multiple books and two of them have already been canceled. One I received a confirmation email that the order had been fulfilled. Have ordered from many different book companies over 12 years of education and this is the first time I have had a bad experience. Don’t waste the time and your books not show up in time for class. Use a different company.

I rented a book from them and received it in a timely matter. When it was time to return the book, I returned it on Nov. 14, 2020 and got a receipt from the shipper. A month later I started getting emails stating that the book was still due to be returned. Fortunately I kept the receipt. I kept receiving emails from the company stating I needed to return the book and I KNEW I had already returned it. Then I received a reminder by mail with someone else's name but my address stating I needed to have the book returned by Jan 31, 2021. So, I called customer service and gave them the tracking number and the guy located my return which they received, I think around Dec. 8, 2020. The customer service rep stated that he would annotate my account that it had been received. Two months later I check my credit card account and they have charged me stating that I had not returned my book. This is a pain in the butt having to go through this AFTER I have talked with someone who clearly saw that I had returned my book. I WILL NOT EVER USE THIS SERVICE AGAIN!!!. I emailed the company so I'll see what they say.

WORST CUSTOMER SERVICE EVER! They do not listen to what you are saying and don't try to solve the problem properly, all they say is we'll email you once I look into it more. I have never been so mad with any service ever. I buy a book never received it after 3 months, then my class is almost half over. I call to cancel it multiple times so I can get my money back. They then send me the book when I said I don't need it anymore. Now I have to pay for shipping back to them and wait even longer for my $250 refund. I WILL NEVER BUY A BOOK FROM THEM AGAIN.

They will renig on any deal made on rare or popular low stock books. This company doesn't have morals and don't care about their customers because they actually don't have to face them. Laws are laws. Enjoy!