TextbookXReviews of textbookx.com

Ordered a book 8/12 & it has been sitting in Ohio since 8/15. I have called and email multiple times and even the college bookstore manager has sent two emails but zero response. This is a $130 purchase that was needed seven days ago. Zero customer service.

I can't believe the experience I have been having with this company. I received a book voucher, but of course I was forced to use it through textbookx as that is the company my college goes through. I was able to find the books required for my class, but noticed they were all priced well above competitors while advertising a "savings" of some arbitrary amount. I ended up using my book voucher to purchase 3 books, all new. First, there was a delay in shipping. Then, two of the books were delivered on time. The third book however was "delivered" quite late, 12 days after I had ordered it, and 3 days after classes started. When I opened the package, I found that the company that textbookx ordered from, Ingram, has instead packed 5 books on CD, meant for a company 3 states away, AND the packing list included in the package stated that there was supposed to be 7 items in that shipment. So now textbookx has made mistakes and caused delays, and Ingram has also shown a lack of responsibility. Great. So I turn to textbookx customer support. I spent 2 hours speaking to someone about the issues, and I swear to god they didn't actually read anything I wrote, while taking an average of 10 minutes to respond each time. I ended up having to go to pick up my son, leaving the chat unfinished. Later, I tried to reach out to customer service again, and was met with yet another agent that averaged 10 minute delays between responses. I stressed that this was a huge issue and that classes had already started, but when they put in for a replacement, of course they chose the slowest shipping option. I tried to talk to the agent about this, only to be met with silence. When I finally complained that I was again being made to wait an indefinite amount of time for a reply, the agent simply disconnected from chat. The customer service for this company is literally the worst I have ever experienced, and I have been a customer of Comcast and Verizon. They are devoid of empathy, EXTREMELY slow to respond, and do the absolute bare minimum that is required of them. The next time I receive a book voucher, I will throw it in the trash and buy my books with my own money, just to avoid ever having to deal with textbookx again. What a joke.

They add a crazy $40 markup over alibris.com for the same book from the same seller. They add $40 and keep all of it.

I would give zero stars if I could. I bought a 400$ chemistry lab kit and never received the kit and never received the refund. AVOID THIS AT ALL COSTS ITS A SCAM!

Words cannot express how incompetent a company this is. The level of frustration in dealing with a company who gives a different answer every time you deal with them, does not fulfill orders, will not release vouchers...I've literally never had a more frustrating experience in my entire life.

Ordered a e-book for my granddaughter. She informed me that she didn't receive the code in her college student e-mail.i called customer service 2 weeks after the start of class. Was told the necessary Code in order to get the book had not been sent out yet. I mentioned that the money had been taken from my charge and was told the Code would be sent within 10 days. Needless to say it wasn't. I will be regeristing a complaint with my credit card co. to have the money returned to my account. What a disgrace this Company is in every way! P.S. at this point I could not find their phone number on internet!

I placed the order and finally after a few days received tracking information, however a week later the books still had not shipped. My daughter went without books for 2 weeks. I called them and they stated would ship books ground so would arrive quicker. Problem is only one book shipped. I had to order book through amazon (was cheaper) and was told they would not refund book until I received it and sent back at my expense. If possible, find other options for your books! Update: asked to speak with a manager was told no one available to speak with me, took my number and days later I’m still waiting on a manager to reach out to me. Update: My daughter received a notification from her school bookstore books had arrived, she gets there book I have already repurchased was showing delivered but they didn’t receive. They advised her to call customer service 🫥. Called customer service rep told me a label was created but it has not shipped out. I explained myself and the bookstore show it delivered after an extremely long hold I was told by Cameron that I will be refunded for the book. Thank You Cameron for helping close this ridiculous saga.

Absolutely terrible company. Accidentally bought the wrong size they could not stop the order (called within an hour) and refused to refund.