TexasroadhouseReviews of texasroadhouse.com

My biggest complaint is with their online check in system. Completely unreliable and disorganized. Checked in online. Easy enough. Received text instructions to follow upon arrival. Arrive and text HERE as advised. Go to door, and there is a long line to stand in for “Online Check in Registration”. Stood in blazing hot sun for 15 minutes to be told to wait for another text. Received text to go to inside counter for seating. Open door, and now we have yet another line to wait in for seating. Two more texts, and 20 minutes later, we finally get someone to give us a table. Over an hour after arrival, using their “online check in”. Food and other service was okay. Not great, but okay. Turnoff was the system to get us to a table. Never again.

Been to the Westland MI Texas Roadhouse several times with good to great service although very pricey ($8.50 for a beer). This time we sat at the bar. We got a drink and bloomin onion app but when we finally got them there was so much foam on the beer it was like a root beer float.. but no biggie. Ordered a 2nd drink with our dinners. Drinks never came, salad came out the same time as the food then the drinks. Mind you we are sitting at the bar - not much room - steaks were cold by the time we ate half our salads. Never sat at a bar with empty drinks for so long (note: not our regular bar tenders). My wife and daughter in law request Texas Roadhouse regularly but since I won't go anymore they will bring their business elsewhere (when it's a family get together). Don't get me wrong the food is great - maybe drive through on occasion.

Both of us ordered the sirloin medium rare and we both got medium to well done. Not very happy with the cooks. The corn I ordered was luke warm and mushy. Just overall not pleased with quality of food.

Our family ordered take out. Unfortunately, the potatoes were not done and the loaded sweet potato was indeed "loaded" but only with marshmallow. Really disappointed in the take out service!

Went to Texas Roadhouse for a Birthday party waited 2 hours to be seated. When we received our food steaks were very well done not medium like we ordered. An today I've got a bad case of food poisoning Not what I call a good experience