TexasroadhouseReviews of texasroadhouse.com

we went to TRH 168 Hanes mall circle Winston/Salem NC 27103 on 06/14/2024 around 2:30pm we ordered "road kill" (actual name of order) mash potato gravy and a rice bowl and a sweet potato 1/2 slab ribs sprits and 2 alcoholic drinks the mash potatoes were not very hot and so was the ribs it was sent back for re-heating when it was returned it was slightly warmer then it was before I would not call it hot in fact the side orders of rice and the sweet potato was was very hot like the ribs should have been

Irlo and Bronson. Such a shame been coming here for years, but probably will not visit again. Staff friendly. Table clearer/cleaner doesn't want to be there. Floors filthy under chairs/tables and although we got them to clean the table the cloth probably made it dirtier. Food took ages to come and at different times, so all ate at different times. Portions smaller and not that good to be honest. Real shame we used to love it.

Waiter was terrible and food was cold! He told us they didn’t have strawberry lemonade after we tried to order one! My daughter ordered loaded mashed potatoes the potatoes were so cold the cheese didn’t melt Horrible service and food

We have been going to Texas Roadhouse in Orange Park, Fl for a long time. This evening 3/30/24, we ordered a 6oz sirloin. Normally I can cut my steak with my fork. Steaks tonight were tough. Mine was medium rear and my wife's was medium well. This is the first time I have been disappointed in Texas Roadhouse. Our friend also order a steak and she said that is was also tough. I told our waiter and she said she would pass it on. The steaks were cooked as we requested. It was not the cook, it was tough sirloin.

I made an order online today for my staff and we were celebrating a birthday. We are an environment that does not keep utensils. In most cases, this would not be a big deal, but it is very difficult to eat without a fork. At the top of my order list today I requested five packs of utensils, I pick up my order and get back to the office and there are no utensils. These little things make a difference to the customers, especially in my circumstances just letting you all know that it does matter to all of us when we request things we have a reason and a need .

Very unpleasant Service executed by Roxana. Her greeting was not welcoming at all, her attitude showed that she didn't want to be there...No drinks were offered, we then ordered two glasses of water, at the time of taking our dinner order, there were no suggestive selling/upselling...No Appetizer, No onion or mushrooms, No loaded Baked Potato etc.. Her steps of service and her table maintenance were MIA...no bread or water refills were offered...and off course dessert was nowhere to be heard..... I think retraining or a couple of shift follows, would not be a bad idea. The focus should be Customer Service and steps of Service....to begin with. We are not coming back to this location..

I understand it was very busy but there were too many mistakes made doing our meal. First of all they ren out of silverware so we were given platicware to use until they got some in. Our meals came and they forgot my husband’s meal, my granddaughter and son in law did not get their broccoli, when my husband’s food came they forgot his corn and also I sat through most of my meal waiting for butter on my potato which I did ask from butter to begin with. My daughter wound up going to get us silverware herself because my son in law broke two knives cutting his meat and she also got the hostess to get the food we were missing. Asked for boxes to go I had salad and food and she only brought me one box . I’m sorry but you don’t put hot food and cold food in the same container. You food was very good but the experience was very upsetting. Trying to have a nice family dinner together and it was ruined by the poor service.

It seems the quality of the meat entrees is going down. Tonight I had the pork chop that used to be very thick and juicy. Tonight it was kinda thin and dried out like you can get at every other restaurant and the reason many people resist ordering pork chops at restaurants. Not sure who, and by what thought process thought this change was a good idea. Definitely never order the pork chop again and considering the hit miss experience with the other beef entrees may not return very often if ever. Texas Roadhouse was our family’s favorite restaurant. The only saving Grace is the rolls and baked potatoes are still great.