TexasroadhouseReviews of texasroadhouse.com

Dinner for One, Was asked if i wanted to sit at the bar, Said no cause of the noise effect on hearing assist aids. Was placed at a table in the bar area, When i ask not to be seated at the bar was told that technically i wasn’t at the bar. Food order was missing parts and when i asked the waitress was condescending about how it wasn’t really her fault and talks to me like i was a little kid. i’m 65. Just asked for boxes for food & paid my bill. Left boxes at front counter where the issue began and told them to give it to the cooks cause it wasn’t my order it was theirs. Won’t ever this place again.

First visit to TXRH in 2026! I started going to this restaurant when they opened a franchise near me in IL before the pandemic. This was the worst service experience ever. We waitlisted when we left our house and app said 10-20 minutes which was actually 50 minutes for seating. Once seated the problems started with the drink order. I received sweet tea in place of unsweetened tea. We never received plates, napkins/utensils with the bread. The waiter eventually took our order. Thirty minutes later he apologized that he forgot to put the order in. He then brought my salad and again no silverware, I had to ask for it. He brought plates with the napkins/silverware we did not need at that point. There were lulls where our waiter should have come back to the table but was nowhere to be found. My steak order shows up and I have a regular potato in place of sweet potato. I inform the person who delivered the food who then had to find the waiter which took another five minutes. I ask for a manager at this point and someone eventually shows up. I explain the issues we encountered since we walked in and that the visit was a complete sh** show. We wait for the bill which took longer than expected and the manager did not offer any money off for the service issues. We noticed a party of five was seated well after us and had already left the restaurant while we were waiting for my proper order....took 2.5 hours from seating to exit of restaurant. During the wait for the bill we noticed the busboys were late cleaning up other tables next to us and they were already bringing new guests to the tables while they were cleaning! One with an infant in a car seat carrier thingy! TXRH used to care and have managers walking around addressing these situations and expediting where necessary. Things have gone down hill sadly.....turning into Buffalo Wild Wings

this place can eat shit ...so over crowded you cant even get a spot.. U you be put on a hour long wait list but u cant reserve a table... I will never spend money is this shit hole

Order ribeye steak and two sides and he first steak was the size of a piece of lunch meat and was sent back and the second steak was a hair thicker and was also sent back. My family has eaten here many times I we never seen anything like this. My wife’s steak was roadhouse normal. The carrots were raw and you couldn’t stick a fork in the for the whole table.

The manager Alexis at the Manchester CT location is horrendous. She refused to replace my dish and was condescending and disrespectful when talking to me. The owner doesn’t care about my complaint and kept ignoring my request for a call back.

brighton colorado just open ed walked girl allredy had an attitude problem we told not in the bas ignored what we ask started to but we said not to so then we had to tow wait with all the empty booths must had pissed her off so in spite they put in a 2 seat booth next to the bar with very little room for what we ordered then i ordered a margaretia with the kicker never got had to ask drink was watered so much even with the kicker food very dry had to as for lot of extra sauce been once before while back wasnt good then but thought try again no more im telling people go to another one i know u people wont give a damn but i really dont care

This place has the worst customer service that I have ever seen. Last night, I took my family to the branch in Rochester Minnesota. Our waiter was extremely friendly and nice until we were half way done with our meal. He brought the check without even asking if we would like anything else such as coffee or desert. In a couple of minutes, a manager was passing by and asked us if everything was ok. I asked him to take a look at our table and tell me what was wrong. He said ya I see a lot of dirty dishes that need to be cleared. I asked him why did we get a check half way thru our dinner. He said because people are normally in a rush so we give them the check quickly. I asked even on Sunday night. He said yes. I told him that this was the way that our waiter was trained. He said yes. He walked away without taking a single plate of our table. I will never go back to this place that is run by a bunch of un-professional people. Why would I need to eat in a place that has such a poor environment. I ended up tipping the waiter over 20% because I knew it wasn't his fault.

I have been on hold 22 minutes waiting to place a carry out order for Texas Roadhouse Westland Michigan. I understand short staff, training, timing, etc., but I don't understand answering your line to order. This happens often at this location, but yet I keep coming back. Do NOT patronize this location as it is clear that they don't care about customers nor service!