Eric A.
St Augustine-Grand Opening
The grand opening of the Texas Roadhouse in St. Augustine was a bustling affair, with diners pouring in non-stop. The managers and staff were well-prepared and eager to serve. As I arrived, I noticed the addition of a To Go walk-up window, a fantastic concept that I'll surely use in the future. Our dining experience was delightful, thanks to our server Taylor. She was incredibly pleasant and knowledgeable, making our time there enjoyable. Despite my son running late, she remained patient as I held the table for an extended period. While waiting, I couldn't help but notice Nay, one of the servers, who stood out from the rest. She was not only efficient and diligent but also showed compassion and care. I watched in awe as she communicated with an elderly couple using sign language, engaging them in full conversations. The couple looked so happy and appreciative of Nay's genuine personality, and I was equally impressed. I made sure to inform Nay's manager, Chase, of my observations. The staff's genuine desire to make the dining experience enjoyable is what will bring me back in the near future.


