TexasroadhouseReviews of texasroadhouse.com

After the accusation of black peoples food being spit in, I’ll never eat there again.

Texas Roadhouse should be shut down

Food was fine. When the line dance was started, the music was so loud that it triggered a migraine headache for my wife. We had to get the food to go. Thanks for ruining my dining experience! Last time we will attempt to eat at their restaurant!

I want to share my experience from this evening at the Texas Roadhouse located at 15255 W. McDowell Road, Goodyear, Arizona. Unfortunately, it was one of the most disappointing dining experiences my family and I have had. My family and I arrived around 7:30 p.m. on a busy Sunday evening. Our party included my wife, my son, my daughter-in-law, my grandchildren, and me. We understand that weekends are busy, and we had no issue waiting approximately 30 minutes for our food. Our concerns began once the meals were served. I ordered the Double Pork Chop dinner, which I order frequently. When my meal arrived, it was missing the gravy-style sauce that normally accompanies it. I politely asked our server, Dejah, about it. Rather than checking or asking for clarification, she immediately responded in a rude and abrupt manner, saying, "No, it doesn't." After I explained what I was referring to, she realized which sauce I meant. My concern wasn't the sauce itself, it was the way I was spoken to. Whether a server is new or experienced, customers should always be treated with respect. If there is uncertainty about a menu item, the appropriate response is to verify the information, not immediately tell a guest they are wrong. The second issue was even more concerning. My wife, son, and daughter-in-law all ordered steaks. As many guests do, they requested A.1. Steak Sauce. We were told the restaurant had completely run out. This was around 7:30 p.m. on a Sunday dinner rush. As someone with extensive restaurant operations experience, I find it unacceptable for a steakhouse to completely run out of A.1. Steak Sauce during one of its busiest service periods. Proper planning, forecasting, and inventory management should prevent basic staple items from being unavailable. If inventory is running low before dinner service, management should obtain additional product from a nearby location or supplier before the evening rush. Running out entirely and simply telling guests there is none available is not acceptable. Shortly afterward, the manager, Gabriel, came to our table while checking on guests. Since he asked how everything was, I honestly shared my concerns and asked how a Texas Roadhouse could be completely out of A.1. sauce during dinner service. Rather than apologizing or acknowledging the inconvenience, he offered excuses about why they were out. At no point did he apologize, offer an alternative solution, or demonstrate any concern for our experience. Leadership sets the tone for every restaurant. When management responds with excuses instead of accountability and genuine hospitality, it is not surprising that employees display the same attitude toward guests. My family and I dine at this location three to four times each month, and until now we have enjoyed our visits. Unfortunately, after this experience, we have decided we will no longer patronize this location. This was not about the missing sauce or the lack of A.1. alone, it was about the poor customer service, lack of professionalism, and unwillingness of both our server and the manager to take ownership of the situation. I hope this feedback is taken seriously. My intention is not simply to complain but to highlight areas that require immediate attention. Better leadership, improved training, stronger inventory management, and a renewed focus on guest hospitality would go a long way toward restoring confidence in this restaurant. Mr. Negrete

My son and I sat at the bar to get seated sooner. The waitress was attentive and took care of us. We ordered an appetizer and two 6oz sirloin steak dinners. He ordered his medium. It came medium rare. I ordered mine medium rare and it was bloody rare, barely seared on each side and what I considered to be rare not medium rare. I sent it back. When the manager brought out another cooked steak, it also was totally bloody all over the plate and cooked rare, not medium rare. The manager Krista argued with me that it was cooked how I ordered it. I sent it back again and told her it needed to be cooked more if that's what she considered medium rare and that I always had ordered medium rare in the past and it was perfect. My 3rd steak came while I was in the restroom. It was medium well and barely even pink in the middle, and also not hot. I asked our server to get our check. My son had said the manager took the steak off the bill, but she only deducted $8. I asked the server to have the manager Krista come back. I complained to the manager again about how the steak was cooked, which was then way over cooked and about the charge and said it was unacceptable to have to pay for any part of my meal. The manager begrudgingly took my entire meal off, showing me cooking charts of steaks. Both times I spoke to her she was rude and took attitude with me. I understand there can be small interpretations on how food/meat is cooked but not to this extreme. Texas Roadhouse is usually my favorite place to eat a meal. I'm good to my servers and usually tip 20%. This manager Krista was just rude and curt and needs training on how to deal with complaints. She had the attitude that she was right and was just rude about the whole situation. If this is how Krista treats customers, she doesn't need to be a manager.

Rudest Service We got there around 9:30 and yes I do understand they close at ten but we tipped 50 percent we spent enough that they shouldn’t have been rude but there wasn’t a bit of customer service in that place! Our order wasn’t right the location is great but the service is awful!!

‘Disorganized Service Ruined an Otherwise Promising Meal’ Yesterday, May 26, 2026, between 3:00 and 4:00 PM, my wife and I visited the Texas Roadhouse at 186 Hanes Mall Circle in Winston-Salem for the second time this year. We are longtime retirees who relocated from New York four years ago to be closer to our grandchildren, and we had hoped for a pleasant and relaxing afternoon out. My wife ordered the crispy salmon, which was cooked beautifully-perfectly crisp on the outside and tender inside-and served with rice and vegetables. She thoroughly enjoyed her meal, and it arrived promptly and all at once. Unfortunately, my experience was quite the opposite. I ordered my usual 20 oz bone-in ribeye, along with mashed potatoes (with sour cream on the side) and broccoli. While the steak itself was flavorful and well-prepared, the rest of the meal service was frustratingly disorganized. Instead of being served together, my food arrived in stages over roughly 15 minutes. First came the steak, then several min later the broccoli-which was undercooked to the point of being difficult to eat-and finally the mashed potatoes, topped with an unappetizingly cold spoonful of sour cream. This staggered delivery significantly diminished the overall dining experience. A meal like this should be served cohesively so it can be enjoyed as intended, not pieced together over time. Our server, Brittany (Table No: 335), appeared pleasant but inexperienced, and the service reflected a lack of coordination and attention to detail. While I still left a $15 tip out of courtesy, I regret doing so given the quality of service we received. To make matters more uncomfortable, our visit ended on an awkward note when my wife-who rarely drinks-attempted to take her unfinished mango margarita to go, which led to an embarrassing situation. Overall, while the food showed some promise, the service issues were significant enough that I do not plan to return to this location. In the future, we will be taking our business elsewhere.

Tipping system stinks. One person sits you, waitress or waiter takes your order, another person brings the order. We only saw the wait staff once yet when I asked who receives the tip or was it shared, the answer was the wait staff whom we only saw once during the whole time