Amy J.
Bummer
I bought a saddle. It’s beautiful but small. I have been trying to get ahold of someone since i have had it to return or exchange. No one answers. They have an answering service, email and text and no one answers. Very disappointed.

Western Equestrian & Tack Store Specializing In Affordable But Good Quality Western Tack And Barn Equipment.
Texan Saddles (texansaddles.com) has 75 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Showing 26 reviews with 1 star · Clear filters
Amy J.
I bought a saddle. It’s beautiful but small. I have been trying to get ahold of someone since i have had it to return or exchange. No one answers. They have an answering service, email and text and no one answers. Very disappointed.
Christine H.
I was charged for 7 hay bags and have only received 1. I have text, called and emailed several times with no response. Very disappointed.
David S.
The knife came rusted and looked like the silver coating literally was flaking off.
LG
I thought the whip was 26” long - it is twice that size. I tried calling to return or exchange the item and could not get through to a person.
Amanda H.
Tried to return the item and no response
LouAnn H.
Haven't even gotten my order yet!
Response from Texan SaddlesAug 3, 2023
Hello LouAnn, USPS has the package currently and they have been holding it for quite a while now. I am not sure what is happening with it but I will give them a call and figure out what the issue for you. Update From USPS: Moving Through Network Departed USPS Regional Facility BILLINGS MT DISTRIBUTION CENTER August 3, 2023, 8:10 am I apologize on the delay. This order has taken longer than usual to process and deliver. Especially the amount of time it has spent with the carrier. Kind regards, Texan Saddles Team
Honey D.
#1, it was too big, #2, the beads started falling off, #3, the collar buckle fell off. I didn't send it back because shipping cost more than the product.
Ember B.
It’s quite a painfully long process to try to return anything as emails are not answered timely.