Jason S.
VA IRRRL Texana Bank
Texana bank approached me about doing a VA IRRRL. We started the process but I found a better offer for the loan. When I stated to Texana bank that I didn't wish to proceed with the loan, they immediately began blowing up my phone and emailing me stating I had to discuss with them over the phone my intention to cancel and that I would have to speak to one of their managers as if I the Veteran had done something wrong. They proceeded to keep trying to force me the Veteran to get on the phone with them. End state: I am not proceeding with Texana bank on a VA IRRRL now or ever and I recommend that no other Veterans work with them. I requested the VA to begin an investigation into if they are performing predatory loan practices against Veterans.
Response from Texana BankJul 31, 2024
Thank you for taking the time to share your feedback with us, Jason. At Texana Bank, we are committed to providing excellent service and support to all our customers, especially our Veterans. We deeply regret that your experience did not reflect this commitment. Your feedback is invaluable as it helps us identify areas where we can improve our processes and communication. Please know that we take your concerns seriously. We will review our communication protocols to ensure that we handle such situations with the utmost respect and professionalism. Again, thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.


