Richard P.
Waste of time
I ordered two Tevaplanters from the Tevaplanter website in December 2021 and received confirmation they would be delivered during Q1 2022. These were Christmas presents for family. Q1 came and went and no Tevaplanters arrived. I received no communication from Tevaplanter to inform me of any delays. Q2 also came and went and still no Tevaplanters arrived or any communication from Tevaplanter. When I chased Tevaplanter for an update in July I was told my website order wouldn't be shipped until Q2 2023, but was at least offered a refund. I accepted the refund, but two weeks passed and I still hadn't been refunded. When I chased, I was told 'for some reason the refund didn't go through'. They then cancelled and refunded me for one of my orders, but not the other. Which meant I had to chase them again for a full refund. Which brings me to now - 8 months down the line from my initial orders, no Tevaplanters, no pro-active communication, frighteningly poor customer service and a lot of chasing from me just to get my money back. Given the number of reviews on here from people still waiting for orders from 2019 & 2020, I'm not sure why they were still taking orders in December 2021... I can't speak for the product, but based on my experience with the company, I won't be coming back!
Response from tevaplanterSep 11, 2023
Hello Richard, I see both of your orders were canceled and refunded. We are sorry about the communication experience, as we are a Kickstarter company that really blew up our support communication was lacking and the Kickstarter crowdfunding details and pop ups on our website was intended to inform customers that theres a delay and that ETA of delivery is not confirmed. We were dealing with a lot from getting material mixture correct, scaling production, creating secure packaging and much more the support was lacking and we do apologies. I hope that you can understand us and amend/delete your review or make another purchase on our website and try a grow for yourself. Please contact me via [email protected] and I will be happy to assist you with a discount for your troubles. Best, Roy @tevaplanter