tevaplanterReviews of tevaplanter.com

Response from tevaplanterSep 11, 2023

Hello K r, We are sorry to hear you left or got kicked out of the campaign. We appreciate your support during our campaign, we know that if you funded us you were excited about the tevaplanter and helped us get to our funding goal and where we are now, so we do very much appreciate you and your support. We are sorry that your pledge was refunded. We would love to help you out and provide you with a Kickstarter discount if you are still interested in receiving a tevaplanter. We wish we could have gotten your rewards to you sooner and avoided any issues and upsetting you, the pandemic created a lot of hurdles for us but we are now shipping and would love for you to give it a grow 🌱 Please reach out to me directly via [email protected] and let me know you are Kr from Trustpilot and I will be more than happy to get you back as a supporter. Best, Roy

Response from tevaplanterSep 11, 2023

Hello HHD, Sorry for the late reply, I wanted to reach out to make sure that you received your rewards and that you are growing and enjoying the tevaplanter. If you need any assistance or have any questions feel free to reach out to me directly via [email protected] and I will be more than happy to assist you. When we launched on Kickstarter we had working prototypes that we created in our studio which we tested and grew many different plants on. Our manufacturing partner we worked with pre-covid was not able to assist us as the pandemic made it very difficult to get to them as well as different regions to find a manufacturing partner. We did not expect the pandemic to be as detrimental to our progress as it was, we launched at the very beginning of the pandemic and we were working on launching the campaign for more than a year before the actual launch. We did all we could to get business rolling and we know the delay was not easy to endure which we apologies for. We are now very happy to be at a place where all of our backers have their rewards and we are now helping growers with their grow. Regarding the rebrand inquiry, we decided on the rebrand because it felt more aligned with our vision for the brand. We made sure to share this update on all our social media channels and through a Kickstarter update. Best, Roy

Response from tevaplanterSep 11, 2023

Hello, The tevaplanter dimensions are the same as we described in all of our documentation and the function works exactly as described. You may have bought a knockoff planter, please reach out to [email protected] so we can look into your order and provide you with any assistance if needed. Best, Roy @tevaplanter

Response from tevaplanterSep 11, 2023

Hello Valerie, I hope everything is going well on your end. I apologize for the delayed response; the past three years have been dedicated to a relentless pursuit of scaling manufacturing, quality assurance, and ensuring that all our valued backers receive their premium tevaplanters as soon as we could get them shipped. I looked into your account and saw your tevaplanter was delivered on July 21st. I wanted to personally check in with you to confirm whether you've received your tevaplanter rewards. If you require any assistance or have any questions, please don't hesitate to reach out to me directly at [email protected]. I'm here to assist you in any way I can. Best, Roy @tevaplanter

Response from tevaplanterSep 11, 2023

Hello, I hope everything is going well on your end. I apologize for the delayed response. I wanted to personally check in with you to confirm whether you've received your tevaplanter rewards. If you require any assistance or have any questions, please don't hesitate to reach out to me directly at [email protected]. I'm here to assist you in any way I can.

Response from tevaplanterSep 11, 2023

Hello, I hope everything is going well on your end. We did not rebrand because of any negativity, we provided our change in brand name in a Kickstarter update as well as all of our social channels. I do want to apologize for the delayed response and the long delays in getting shipments out; the past three years have been dedicated to a relentless pursuit of scaling manufacturing, quality assurance, and ensuring that all our valued backers receive their premium tevaplanters as soon as we could get them shipped. I wanted to personally check in with you to confirm whether you've received your tevaplanter rewards. If you require any assistance or have any questions, please don't hesitate to reach out to me directly at [email protected]. I'm here to assist you in any way I can.

Response from tevaplanterSep 11, 2023

Hello Tom, I hope everything is going well on your end. I apologize for the delayed response; the past three years have been dedicated to a relentless pursuit of scaling manufacturing, quality assurance, and ensuring that all our valued backers receive their premium tevaplanters as soon as we could get them shipped. I wanted to personally check in with you to confirm whether you've received your tevaplanter rewards. If you require any assistance or have any questions, please don't hesitate to reach out to me directly at [email protected]. I'm here to assist you in any way I can.