tethertug.comReviews of tethertug.com

The toy is great but the customer service is trash! I have a very large dog so I bought the advanced package to where I get an assortment of toys plus a free rope. My package came in with a handwritten letter saying the other rope is on backorder. This is now June of 2026. I received that letter with my order November of 2025. So 7 months has passed and I still have yet to hear from anybody or receive a refund or even a free toy. Don't buy this item people because you're just going to get ripped off and scammed

I would give 0 stars if I could. I ordered from Tether Tug the beginning of 04/2026. After 30 days my order still had not shipped. I reached out to the company via email. Got a response within a couple of hours from a David claiming to be the owner. He stated my order would be shipped the following week. That week passed and still nothing. Since that time the website no longer exists, Better Business Bureau states they are out of business, no response from the 4 emails sent, no response from the Facebook message sent or the voicemail that was left

READ ALL REVIEWS!!!!!!! Stay tf away. Damn wish I woulda read the reviews before I bought from here. Guess this is what I get for trying to go away from amazon huh? Ordered on the 15th of April and it’s the first of may and they not even keeping contact. THIS PLACE IS A COMPLETE SCAM!!!!

I have placed multiple orders with this company, and have not received the products nor any communication from the company. I am still trying to get an answer from them and I have reported them to the BBB. DO NOT ORDER from this company- it is a SCAM!!

Like similar people have said I put in an order and have heard nothing since. Based on other people’s reviews, I am requesting the credit card company to cancel. Very disappointing as the product looks amazing (if it is even real). If it is a small company that can’t keep up then they should have an email that says it or to put the items out of stock until they catch up. As others noted pretty sure it is a scam.

Numerous complaints filed with the BBB in Missouri, they take your money and never send you the product. Read and believe the reviews telling you not to try and buy from them. Ordered in November 2025, got an email 3 weeks later saying my product would ship soon. Never heard from them again, i emailed requesting a refund, nothing, BBB reached out and they are not responding to them either. Absolutely garbage company and owner. Stay away!

I ordered my heavy duty Tether tug kit Oct 5, 2025 and at that time they stated that shipping time was one week. I emailed them twice to check on my order after a bit of time and I received the, "we are behind on orders but you will get your kit" response. That was the last time I heard anything from them. It is now Jan 29th, no communication, no refund, no tether tug kit but yet they are still taking orders on their website and stating 14 days shipping time. DONT place an order unless you like giving your money away.

If I can give 0 stars I would! Don’t do It. I’ve placed an order early December 14th. It’s now Jan 28th and never received it. Ignoring my emails and all!! No confirmation or NOTHING! And when you call it’s goes straight to voicemail! Stay AWAY FROM THIS BUSINESS. READ THE REVIEWS BEFORE YOU PURCHASE!