Julia
Bad communication on their email…
Bad communication on their email replies I had to call to speak to a customer services agent after giving up trying to get an answer by email . Results came back but because I only have an iPhone I am unable to read it screen not big enough for small writing. I requested a print out but wasn’t suprised when it was refused . Wish I had used another company now with better customer services. Thank you for your reply but the only replies from my emails said thank you for reaching out .. Nothing as been sorted out for me. I can’t read the results. If you haven’t got a computer, laptop or printer its a waste of money ….,
Response from Test My AllergyApr 21, 2022
Hi Julia, thank you for your review. We are sorry to hear you are not satisfied with the service. After investigating this for you, we can see the team responded to each email received within 1 business day or less. The longest response time experienced was due to your email being sent on Easter Sunday when our labs were closed. However, our team still responded within 1 business day following our return to the office Tuesday 19th April. We can see you sent an email chasing a response to your request regarding printed results, however, as advised by our team, your previous email was simply your iPhone signature with no email text. Following our team's response to your latest email, we have not yet received a reply. If you would like to discuss the above matter further, or speak to our team about your results, please do reach out at [email protected] and the team will be more than happy to assist.


