Geisha
No longer "the possible"
When I made the initial inquiry via phone I had many questions, every question was answered and I was very satisfied. The person I spoke with was very knowledgeable and patient because I asked the same question several times just for clarification and she answered it every time and even offered an explanation along with the answer. On the day of testing I was a little fustrated because the site where the appointment was scheduled computer system was down. Initially I was told that I could reschedule or have an extended wait time and even then it wasn't guaranteed the test would be done. However the 2 workers started making phone calls and within 15 minutes I was set to go to another site just 5 minutes away. Once we arrived at that site our wait time was less than 10 minutes and the test was performed. All of the workers I encountered were very professional and made the experience very pleasant. 3 days later I received a courtesy call informing me that the results were available by email. Overall, I have no complaints about this experience and would recommend the services to others.