Silvia
Customer service
I wish I knew the name of the woman that took my call. She was a piece of work, had zero social skills, poor communication and honestly I don’t know where this company finds their employees. I had an issue with my sample but the woman couldn’t be bothered with my questions, constantly interrupting me mid word, condescending and rude. I also spoke with Shonika, she also was terrible. There was one woman that did help me and was amazing, I wish I knew her name cause she deserves acknowledgment. Don’t use this lab, it’s terrible. I rather pay more for Great Plains than give them one cent.
Response from Testing.comSep 13, 2022
Thank you for taking the time to share your feedback with us. I am disappointed to hear about your experience with their customer service. We strive for 100% satisfaction with each and every customer and I apologize that we fell short of this goal. If you would be able to provide me with the number and day you called so I can confirm with Access Medical and have them check their records to see who you spoke with that day. Once we determine who you spoke with we can submit a formal complaint to management.



