TeslaRentsReviews of teslarents.com

Worst rental experience ever. The car you rent is someone's personal car. It is not checked it is fit to drive by anyone. Mine didn't have a charging cable, no winter tires (illegal to drive in Canada) and no heating or cooling working system. And then, you have no infrastructure or people to help you with, there is no replacement, no agency, just a phone number with an answering machine: welcome to hell.

This is not a fabricated hostile review. I've had good experience with this company. Look it up on this site yourself. However, what happened to me just before Christmas with this company was an ABSOLUTE NIGHTMARE. Here's a recap of the accident: I was driving the Tesla model X on i95 southbound towards Providence when the right rear tire suddenly exploded. I was able to pull off to the emergency lane and immediately contacted Teslarent for assistance. Their agent (Brian) came and arranged for the car to be towed to a nearby tire repair shop. Me and two passengers waited there until 4pm for the broken tire to be replaced. We had to cancel all our plans for that day and returned early to Boston. Later I found out that this model X was equipped with four extremely worn-out tires which was the direct cause of the accident. In particular, the two rear tires came from different manufacturers and had different width! The right rear tire, which was the one that exploded, had a nearly bald tread. In addition, the suspension was modified on this Model X but no wheel alignment was carried out, which further aggrevated the uneven wear on the tires. I approached their customer support right after the accident and made my complaint. They only offered to reimburse my money spent on replacing that broken tire. Now almost two weeks have passed and I still haven't received that reimbursement money or even a sincere apology from them. I will keep this review as long as they come up with a decent solution. And to all who read until the end, please take extra caution when renting from this company; Take lots of pictures for evidence, inspect everything before you go; And prepare for a disasterous customer support if anything goes wrong on your trip!

The car itself was fine, but customer service was an absolute nightmare. My credit card was charged a second time for the same booking months after the initial payment without my authorization! Requesting a refund was immensely time-consuming and required many emails and phone calls. Not only did the customer service representatives seem to have no clue about the issue, but it took a few weeks to get a refund. In addition, I had paid extra for custom delivery to a residential address and drop-off at JFK airport. Unlike Uber, TeslaRents was unable to find the delivery address, and I had to meet the driver several blocks away. For drop-off, I was informed 2 hours prior to the scheduled drop-off time via text that I would receive details about the return procedure shortly. Unfortunately, I never received this information! This was on a Saturday evening. After hours of trying to reach someone at the emergency number TeslaRents had provided, I was instructed to leave the vehicle in the airport parking lot. All this took so long that I barely made it to the gate on time and had in the meantime been put on the waiting list for my intercontinental flight while my family was scheduled to leave on time - an absolute nightmare! At home, I discovered that the $500 security deposit for the vehicle was not an authorization hold on my credit card but an actual charge! Several emails and weeks later, I was informed that this was a "hold as per the rental agreement" that had already been released and that it would "disappear on my bank statement"... I even had a picture of my account statement emailed to TeslaRents customer service but received no further communication from them. I ended up reporting this $500 charge to my credit card company and had to spend more time and effort to prove this case to them and get a refund 11 weeks after this charge was made The time and money required to reverse the unauthorized charges was enormous. Customer service never reached out to me to offer any courtesy compensation for all this trouble, time, and effort!! If you value your time, stay away!

THIS IS A SCAMMING COMPANY. I don’t know where all these glowing reviews come from, highly likely a scam. They confirmed my booking, made me pay for it, and then also charged me for a $500 deposit, only for them to tell me AT THE DAY OF picking up the car (and literally just 1 minute of the start of my reservation) that apparently the car is unavailable and was assigned to someone else all this time. Not to mention, their “verification process” involves sending a selfie with your credit card. Very sketchy. I will report them to Amex, and I will for sure sue.

Things were already bad enough with this company having stolen $58 from me and overcharged me $100 arbitrarily as part of a service. Now they have have stolen over $1000 from my account. With zero permission 3 months after the partial return of my deposit (because there was no damage of course) they are made aware that I have sought return of my missing money as I made a complaint to my bank of fraud/theft against this merchant. Instead of admitting their guilt they instead write a defamatory post (see last review) attempting to make out that I have been a poor customer whom they had to help. My insurance which was taken out in UK before even setting foot in the USA and provided to them as requested. During my inbound flight to the USA they then offer me an early collection as their representative is at BOS airport. On arrival they then questioned the insurance documentation late at night (they had had plenty of time to check) it leaving me stranded with my children having had ages to review it and offering me and early pick up. They then tried to extort me by saying that my insurance was insufficient (turned out of course not to be correct) and that I MUST take their insurance or not be able to hire a car. ie they were trying to take money for something that I already had, they knew I had and was more than sufficient. It was simply a scam to raise money from the unsuspecting. As an experienced traveller I of course refused to take out theirs and asked for my deposit and advance payment back. Suddenly once they checked the documents again (the same documents not a new or updated policy mind you) they realised their mistake and as opposed to apologising for the inconvenience they lie in the post below about me not having the correct insurance. I have made the original insurance purchase and timeline available to the police and the bank as part of their investigations and advise customers to remain well clear of this company which uses fraud as a tactic to battle their shortcomings rather than just admit fault. petty and immature and ultimately will result in them loosing more in lawsuits than they stole but this is the nature of how they run their business. Be aware of what you are getting into.

Consistently the best customer service and cars. I've used TeslaRents a few times now and there's simply no turning back – as long as I'm in a city where TeslaRents is in, I'm renting a Model 3 from the fine folks at TeslaRents. I've used their service for a few trips to upstate NY from their New Jersey pickup spot and once in Chicago. Every time, their customer service has been top-notch; they're always looking to make my life easier, not more difficult (which it seems like all the other car rentals try really hard to do) and their cars are great.

I had a fairly positive experience renting a Tesla through them in New York (although the car was poorly maintained with no AC and car not fully charged) but in Chicago I tried to hire a car 2 days in a row and they really dropped the ball. On day 1 I walked up and down a 9 storey garage looking for the car, neither the ‘owner’ Bobby nor Teslarents were responsive, I was eventually told the car was in a different building on the other side of town 1.5 hours after the scheduled pick up time making me miss my appointment. On day 2, the ‘gift voucher’ that was issued to me didn’t work on their website and despite getting a confirmed reservation, I was notified in the middle of the night that the car would be unavailable, making me miss my scheduled appointment a second time. Unreliable, complete waste of time, go to a real car rental company

Great experience