tesery.comReviews of tesery.com

Response from tesery.comNov 27, 2025

We sincerely apologize that the quality of the product you received did not meet your expectations, and we deeply regret that you encountered difficulties or outright inability to return the item. This is unacceptable, as a transparent and functional returns process is crucial for customer trust. We apologize that the product quality leads you to categorize it as "junk." We are actively reviewing our sourcing to ensure all products meet the high standards expected by our customers. We apologize if the returns process was confusing, restrictive, or non-existent, making it impossible for you to get a resolution for a product you were dissatisfied with. We are committed to correcting this. Please provide your order number. We would like to personally investigate why your return was unsuccessful and initiate a refund for you immediately. We appreciate your honest feedback, which highlights critical areas we must fix to regain consumer confidence, especially concerning product quality and our returns policy transparency.

Response from tesery.comNov 27, 2025

Thank you for your feedback regarding your recent purchase of the headlights. We are glad to hear that the lights work as they ought to, but we sincerely apologize for the significant issues you experienced concerning both the product condition and the delivery time. To compensate you for the used ballast and the substantial shipping delay, we would like to offer you a partial refund. Alternatively, if you have another preferred resolution, please let us know. You can contact our customer service email: [email protected]. We appreciate your vigilance in identifying this quality control issue. We are reviewing our inventory practices to ensure all items sold as new are entirely new, and we are working with our shipping partners to adhere strictly to advertised delivery times.

Response from tesery.comNov 27, 2025

We understand that this comment reflects a deep disappointment in the perceived value and quality of the items you have received. We strive to provide unique and effective accessories for the Tesla community, and we apologize if the quality of our current offerings suggests otherwise. We take your feedback very seriously. We are continually working to diversify our sourcing and enhance the quality control standards for all products we carry, regardless of their origin, to ensure they deliver excellent value and durability. To help us investigate the specific item(s) that prompted this feedback and ensure you receive a satisfactory resolution, could you please share your order number? We would be happy to discuss a return or refund if you are dissatisfied with the quality you received.