Angela G.
Terrible news experience
In the beginning, I thought that they were a great company. They gave me a great quote. Their policy states that you have to cancel five days prior or you’re charged a fee. However, I emailed them six days prior to cancel and four days prior. I got a text message about the car being transported again. I had to clarify that we weren’t moving after all in this very hectic situation. We weren’t approved for the house when we were supposed to move to Georgia. But they continued to charge me anyway, all the while I’m receiving text messages from the person handling my situation, he began to tell me how he’s already received two bad reviews and if he gets a third one, he’ll lose his job and how he was just fine $300 from bad reviews. It’s hectic when you’re trying to move from one state to another. And plans fall through at the last minute and you’re stuck in a hectic situation. I want customers to know that they’re more concerned with their own business and pocket money, and less concerned about the quality Inn, which they handle their customers. I definitely will never use them again.
Response from Tertoro IncApr 25, 2024
Dear Angela, we sincerely apologize for failing to meet your expectations. The driver was scheduled to pick up your vehicle on the 29th of April. Upon learning of your canceled plans, we took immediate action and paid $50 from our own funds to compensate for the cancellation fee. Our intention was to alleviate any inconvenience to you, ensuring you wouldn't bear the full $200 cost. We take our responsibility seriously and hope for your understanding in this matter. Thank you!




