Tertoro IncReviews of tertorologistics.com

Booked Tertoro to ship my car and then day of pickup they called me and said the driver had cancelled and they found me another driver for $200 more than the price I booked at. I was leaving the state the following day so said I would pay that if they came that day. Waited during my pickup window and driver then contacted me saying they would have to pick it up the next day. Found the process extremely frustrating, and Tertero was always unresponsive after 4PM. Main line would never work. Had to follow up with driver multiple times after the week trip to get an ETA when my car would arrive. Tertoro never reached out how the process went or helped facilitate with the driver. I was worried I’d even get my car back as the driver suggested I just leave my keys somewhere! I’ve used other shipping companies and while I know there’s always delays etc, Tertoro was not communicative and would not honor my original booking price.

I booked auto transport with Tertoro several weeks before my out-of-state move. I followed up with the Tertoro employee to get confirmation that all was good the week before my scheduled pickup and he confirmed everything was on track. THE MORNING OF MY SCHEDULED PICK-UP I received a call from the Tertoro employee stating the original driver cancelled but he was going to try and find someone else. I received a call about an hour later from the same employee in which he stated he found someone, but they would be $250 more than originally quoted. At this point, the house was empty and we had everything booked to relocate that afternoon. I chose to pay the extra and cut my losses, but I believe it was a classic bait-and-switch tactic used to capitalize on the situation and secure more funds by this company. I'd suggest not booking through a broker such as Tertoro and going straight through a transportation company. I know better now. Tertoro did not offer any relief or even to split the cost of the new price due to the driver they hired canceling, which I had nothing to do with. The car made it on time, but also had damage to one of the wheels which I settled with the transport company at delivery. I am rating this as two stars as the Tertoro employee did help with settling the damage dispute with the auto transportation company driver who did not speak English. However, other than that, I would not book with Tertoro again.