TerrysfloristReviews of terrysflorist.com

DO NOT ORDER FROM TERRY'S FLORIST!!!- Horrible customer service , delayed delivery without notification, then assured it would be delivered, then cancelled. This was an arrangement for an anniversary of death and now its days past. They could not have cared less. ALSO ,THEY ARE NOT LOCAL as stated on their website. They are a CHAIN and "contract " with other florists. SHOP REAL LOCAL not FAKE LOCAL like Terry's

Very poor communication. Repeatedly misled me about what was possible/likely with respect to delivery. Did not deliver with appropriate card and then lied about it. They advertise "day of delivery" and I opted for the following day, figuring that if they were advertising honestly that this would not be an issue or that they would communicate with me appropriately if it was not possible. They only called me the day after they said they would deliver to try to fix errors and never contacted me to confirm delivery. (I had to follow up/get information from grieving family members to get answers and then call Terry's Florist again.) Overall, an unnecessarily stressful experience I especially did not need in light of the funeral the flowers were for. The lack of empathy for why timing mattered and why I was requesting honest communication was striking.

There needs to be a no star for this business, service is awful, never got delivery made two days in a row after being promised, refused to acknowledge poor service, and had the opportunity to correct the situation and did not take action. This is my second bad experience. I should have learned the first time.

This company should be sued! BBB will be notified if the charge is not removed by end of business. Like all the other reviews, no delivery. 9 calls to the 888 number resulted in the same BS, they didn't know anything, put me on long holds, promising a call back.... that never came. Birthday has come and gone, no flowers and the charge is pending on my CC. SHAME! Likely a fake website!

If i could give less than 1 star i would. ordered a birthday bouquet for $80 delivered but it was not delivered on my daughter's birthday because they said the flower truck didn't arrive. so the next day she received a silly looking bouquet that i could have made. half of what i ordered. come to find out over 500 people had the same issue. NEVER trust these people with your floral needs.

COMPLETE LETDOWN! I ordered flowers for a dear friend's birthday and they were never delivered. Typically, I call my friend or send a birthday text. This year, I knew I wanted to do more as she has some personal stuff going on. I wanted her to know that I was thinking of her and sending love. Her birthday came and went. I messaged her the day her birthday after and asked if she had a good day and if she received my "happy birthday" wish. She said she hadn't. I called the number for the florist and got customer service. After a long hold, I was told that the flowers were not delivered. I explained that I was very upset and that I wanted to speak with someone from the store since this representative said that she was in customer service and not in the actual store. I wanted to know what happened and why I didn't at least receive a phone call. A little while later, I received a call back from the same representative. She apologized again and said she could give me a refund. I asked why the flowers weren't delivered and she said some of the flowers were out of stock. I asked why they didn't call me. I would've told them to substitute. Again I told her that I very much wanted a call back from someone from the store. I couldn't believe that I ordered flowers to do something extra special for my good friend and instead she didn't hear from me at all on her birthday. And I didn't receive a single call from the store explaining that my order couldn't go out. If they had called, I would've been able to order from another location or at least make other plans to connect with my friend. This issue still isn't resolved as I explained that I didn't want a refund. I want my friend to get her flowers and I want to know why they didn't go out in the first place.

Save your time & energy and order flowers elsewhere, i placed an order and they canceled it saying they could not get the product, no offer of making something else, just "tough luck we cant help you"

I wish there was a way to leave less than a 1 star review! This florist is a scam! They are not local to Nags Head NC! They are NOT family owned and operated! And they are unable to deliver products ordered! They are not EVEN IN THIS COUNTRY!