Nataliya S.
Disappointing customer service
Extremely disappointing customer service. I placed an order and quickly realized it had a flavored option instead of unsweetened, so I emailed them right away requesting a change. Days went by with no response. When I called, I was told the order would be canceled — but instead, the original product was shipped anyway, and my credit card was charged. When I called again, I was shockingly accused of making an impulsive purchase and was told I’d have to cover the return shipping myself. It’s incredibly frustrating and disheartening to be treated this way.
Response from Terra MareJul 29, 2025
Hello Nataliya. My name is Mia from Terra Mare. I deeply apologize for any inconvenience you have experienced. We hold our agents to high standards and we regret that you did not receive the service you deserve. I would like to escalate your review to our Customer Relations Team so that an agent may provide you with personalized care. Please email me at [email protected]. I look forward to hearing from you soon. Have a nice day.