Terra KaffeReviews of terrakaffe.com

I can’t give a one-star to this product as the coffee it prepares is decent (not consistent, though). My problem was with the brewing unit; it had to be replaced less than a year after buying, and then it got stuck for a second time less than six months after being replaced. The design of the machine is beautiful; however, the quality of the materials (remarkable for the brewing unit and all of the other parts that need to be washed) is very poor. Customer service is not genuinely concerned about your problem; yes, they always start with an exclamation mark and ‘nice’ words, but that leads to no solution and very, very, very slow answers. God forbid if you send a follow-up email because you hadn’t received any response, because then you’ll receive a very ‘nice’ response saying that they being late to respond was your fault for ‘sending multiple messages’. Finally, their solution was to offer me upgrading to the new machine trading in my old machine (which I agreed to, even though it meant paying 895 USD plus my old machine). But then they changed the terms of the trading-in value at the end, arguing that their ‘finance department had restrained their offers’. Horrible experience. I will show you my machine being dumped at Staples for recycling so you can decide whether or not to invest 1,700 USD in a machine that has the slight possibility of being non-functional in less than 2 years. My horrible experience with customer service was led by Gabriel, whom I’ve read here that is not the best at what he does.

The worst company I have ever worked with. Not only is their customer service horrible but the machine has so many errors. Do not buy this product!

*EDIT AFTER COMPANY RESPONSE: All you need to do to believe my review is to google "terra kaffe mold" and you'll see it all :) I bought my best friend a coffee machine from Terra Kaffe. It was the one on her wedding registry. Unfortunately it got moldy--apparently this is a known issue and the reason the model ended up getting discontinued. When she reached out to customer service, they gave her the run around and finally agreed to send her a new unit. She gets the new unit and it doesn't work--of course. At this point they haven't offered to give her the new model--which doesn't get moldy or have issues. And they haven't offered to give me my money back. I'm never buying from this company ever again.

Terra kaffe - you responded to my last review and said you offered me a brand new machine yet I didn't receive a call or communication about that. Gabriel stated he'd call me back and he didn't. quite honestly I am receiving faster communication on this app than your actual customer service! Unbelievable! I even have time stamps, emails, and screenshots!!!!

Absolutely terrible experience. Spent over $1,000 on the TK-01, has broken two times in the past year. Just sent it in for the most recent service, it came back in worse shape than when I sent it in, missing parts. Now I am left with no response from support for 5 days.

I regret purchasing the Terra Kaffe TK01. My experience has been overwhelmingly negative, and I would not recommend this machine to anyone. Here are the key issues I encountered: Initial Failure: The first machine they sent me wouldn’t even power on. This should have been a red flag, but I gave them another chance. Design Flaws: The machine spills coffee grounds all over the inside, making it difficult to clean and prone to mold. It’s shocking that such an expensive product would have such a fundamental flaw. Water Leakage: Almost immediately, water started leaking from the bottom of the machine. Mixed with coffee, the water stained my countertop because I didn’t notice it pooling underneath right away. Milk Frother Malfunction: After hearing a loud pop, the machine stopped producing milk foam. When I contacted Terra Kaffe’s customer service, they subjected me to an infuriating back-and-forth process, asking for endless pictures and videos. This dragged on with no resolution. Repair Nightmare: I hesitated to send the machine for repair because of the negative reviews I’d read about their service, but I finally relented. After waiting for over a month, the machine came back in terrible condition: The hotplate on top was missing. The top and back housing were misaligned. The bean housing was loose. The prongs on the power plug were smashed together. The machine arrived filthy, covered in what appeared to be sawdust and insect droppings. It’s clear that Terra Kaffe has serious quality control and customer service issues. For the price, this product should be far more reliable and backed by a competent support team. Sadly, it’s not. Save yourself the headache and invest in a better machine from a company that cares about its customers and product quality.

I am so disappointed in the appliance that does not work correctly and the lack of customer service since my purchase. This was a big investment TK-1 of $900 and I have a machine that does not work and no way to return or have it replaced. Very frustrated customer.

Deceptive Misleading Bait and Switch advertising. Advertised $600 Off the TK-02 with no asterisk with fine print. They bait you into buying with advertising $600 Off then Switch you to a required monthly reoccurring subscription fee to receive their advertised discount. Customer service had to leave a voice mail since they are such a newish company that only sells two coffee machines. Terrible BBB complaints! Terrible experience with them and they don’t care to do the right thing. After reading all the negative reviews im not surprised. They DONT make anything clear! Having an entire webpage with the verbiage “The Tk-02 is $600 Off” with no mention of the coffee subscription is misleading. They left out any verbiage letting you know! Only clicking on to buy option do they point out it’s with subscription service. Saying “The Tk-02 is $600 Off” is plain English. It’s NOT $600 $400 $200 Off as they keep advertising if it was you could literally click to buy and you would actually get that dollar amount off. After reading the companies response maybe they don’t get it because like their China 🇨🇳 Manufactured mediocre import they might not understand the English language well. Just sain’