Terraboost MediaReviews of terraboost.com

still working on ad that im being billed for

Can't find my previous review for the design team which was excellent, BUT as an update I paid over 5K for a 12 month campaign and it has been over 2 months and they have not even installed my kiosk. No idea where it is and no assurance on when it will be installed. My success manager has been nice but ultimately I want the product I paid for and have waited patiently while they have had my money for 2 months. Pretty sad.

I spoke with the salesperson on the phone. Nice guy Mr. X. We agreed on a payment plan of five payments of 270.00 deducted from my Folio. We got to the point where all was good on the art and that is when I was informed that I would need to pay the whole 1350.00 NO PAYMENT'S. I spoke with the person responsible for closing the sale. He informed me he would not honor what Mr. X said. I cancelled my order after providing proof of the phone recording of me and Mr. X talking about the price and payments. If I had known that from the beginning, I would not have proceeded with the order. I am sure the product would be great tool, but I think being upfront from the beginning would have been a lot better experience.

My display went missing for almost 6 months.

TOOK FOREVER TO HAVE OUR KIOSK EVEN IN A SPOT WHERE PEOPLE COULD SEE IT. SO WE PAID FOR MONTHS OF NOTHING.

I was double charged for a few months and it took weeks and multiple requests to resolve. Then, one of my terraboost stands was replaced by another company’s without my knowledge, however, I was still charged for it. The only reason I found out was because I went to the grocery store to check. I did not get one new patient who stated they saw my add and called. It seems like a good marketing tool when you’re just starting out, however, it’s overpriced and underwhelming.

Since we began our partnership with Terraboost, it has been plagued by constant issues in the placement of our kiosks. At every location we have agreed to have them up at, there as has been some sort of issue. From sign damage and improper placement to incomplete or missing kiosks- it has been an issue. Our team has to constantly go out and check on the kiosks to ensure they are there and in the right spots. Terraboost Corporate has been hit and miss with their support reps and the ground team has been even less communicative. We simply can't trust them to tell us if what we are paying for is actually there. After a disastrous first 2-3 months, things finally seem rectified, but only time will tell if it stays that way. Only giving 2 stars because the few people I have been able to get in contact with at Terreboost have been nice and helpful.

I signed a contract with Terraboost to create and place a kiosk advertising my business in a local grocery store. The kiosk, per the agreement signed on 10/23/23, was to be placed "E2 (R)" in the store. The salesman for this account, Gary, later confirmed this to mean "to the right of the entrance" in my local store. I paid $250 for art production and $239 a month starting December 2023. Including my initial payment, the campaign would total $3118. The kiosk production went well but was initially placed in the incorrect store. I notified them of this on 12/22/23, and things were finally resolved 1/10/24. I was compensated with a free month added to the end of my campaign. The kiosk went missing again around a week later, and I notified Terraboost on 1/16/24. I followed up on 1/22 and 1/28, and when I finally received an answer on 1/30, the kiosk was still in the incorrect store. This store is around the corner from my small business, and I shop there myself. During this process, I was repeatedly assured that the kiosk was in the correct place, I just was not looking hard enough. Sometime in late February/early March my kiosk was finally placed in the correct store, but in the pharmacy in the back of the store, facing the back wall. The kiosk is unable to be seen unless you are standing at the pharmacy counters. When I discovered this placement, I asked to be released from my contract and halt any further payments, as I was sold an entrance placement with lots of foot traffic and received what is, in my opinion, the worst placement in the store. I have been denied canceling my contract, and though I was promised resolutions and conversations with several people on Terraboost's support staff, I have not been contacted since 4/23/24. I have been charged in December, January, March, and April for my kiosk to be in the wrong location per my contract, which stipulates the address of the store and the internal placement of the kiosk. Updated on 5/30/2024 The business responded to my BBB complaint, and the resolution was satisfactory. Therefore, I am updating my rating from 1 star to 2 stars.