Terraboost MediaReviews of terraboost.com

I can not wait until my contract is over - I am paying for kiosk and received no phone calls. My account was given to a person that was leaving - this was a waste of time and money

I secured a kiosk online on the 5th and recieved an email with a link to direct me to give them information but I didn't see anything. I emailed them and let them know that.I haven't heard from them and they don't respond to calls, emails and live chat.Hope they won't charge my card.

No communication. Multiple times I've reached and left messages and no return phone calls. Do not recommend.

Terrible marketing company with even worse customer service. My roofing company signed up with Terraboost for 1 year. After that year was up they continued to charge us without us knowing. They charged an additional 2 months even though we had already submitted cancelation. No big deal right? A quick phone call should clear things up... Nope even though they had written cancelation they said there is nothing they can do about the additional charges. If you own a business do not market with them.

This was one of the worst marketing investments I’ve made for my business. I paid approximately $2,700 for a 6-month kiosk marketing program and received zero real leads. Not only were there no results, but there was also absolutely no follow-up, no performance reporting, and no account management during the entire contract. For a company that sells marketing services, the lack of communication is unacceptable. No one checked in to see if the kiosk was generating traffic. No one asked if adjustments were needed. It felt like once they secured payment, the support stopped. When I decided to cancel due to no return on investment, I was told I would still be charged an additional 30 days. After spending thousands with no measurable results, that response was extremely frustrating. Small business owners work hard for their money. I strongly recommend asking very specific questions about lead tracking, reporting, and cancellation policies before signing anything with this company.

BEWARE: TERRIBLE EXECUTION AND NON-RESPONSIVENESS. Absolutely horrible customer service. 9 months after not installing my advertisement they sent me a notice saying payment was due in the full amount. I immediately responded and said the ad was never placed and to cancel the contract immediately. 6 months later they sent me to collections, turns out AFTER I had canceled the service they went and installed at a different location and called it good. They never answer the phone and will not return my calls or emails to try to fix the situation. Not to mention initial onboarding process: getting called by multiple sales agents competing with each other and quoting me different prices, different options available. The end result that was posted (after I terminated the agreement) was different still than what was originally promised.

QR code did not work as approved on proof, placement paid for within store was not accurate as promised, no one advise when the kiosk was set in the store and two months have passed with no corrections and now no response on refund request since this company cannot provide the services they have charged for. Still waiting for a response to my refund request on a purchase made 6 months ago. Just an update. They claim after months of chasing I am not entitled to a refund just due to their delays which is clearly not all that is going on here.

I signed up with Terraboost for a single kiosk at $350/month after working with the sales team to select a location. Shortly after, I was contacted again about a better location at a lower cost. I made it very clear, both verbally and via text, that I only wanted one location and that the original kiosk should be canceled if we proceeded with the second. Instead of honoring that agreement or clarifying any limitations, I was bounced between sales and my "customer support" representative. I was told that changes would need to be reviewed — and then heard nothing back despite repeated follow-ups. Sales later assured me again they'd provide an update by the end of the week. That never happened either. Now I have two active kiosks, something I never agreed to or budgeted for. There is no clear escalation path or accountability once you're handed off to "support." I've now paid $600/month instead of the $350 originally discussed, more than doubling my planned investment for something I didn’t want. The only positive part of this experience was the Art Team, who delivered a great design and were professional and responsive. Unfortunately, their good work is completely overshadowed by poor internal communication, a lack of follow-through, and a sales process that over-promised and under-delivered. I've formally notified them that I will not renew beyond the 6-month term, and I will not be recommending Terraboost to others.