tennisprosport.comReviews of tennisprosport.com

Response from tennisprosport.comJul 29, 2026

Thank you for updating your review and for recognizing that we resolved the issue. We sincerely apologize for the inconvenience you experienced. We strive to process every order accurately, and while issues can occasionally happen, our priority is always to resolve them quickly and fairly. We also appreciate your feedback regarding the order confirmation email. We are reviewing this process to ensure our customers receive the information they expect. Thank you for giving us the opportunity to make things right. We truly appreciate your business and hope to serve you again.

Response from tennisprosport.comJul 29, 2026

Dear Stephen Thank you for sharing your feedback. We acknowledge that an error occurred with your original shipment. You initially received a pair of Prince women's tennis shoes (size 8.5) instead of the men's model you had ordered. We sincerely apologize for that mistake. As soon as the issue was brought to our attention, we arranged an exchange, and our records confirm that you ultimately received the correct pair of men's tennis shoes. We also apologize if our communication did not meet your expectations. Our goal is always to resolve any issue as quickly and fairly as possible, and we regret that this experience fell short of our usual standards. While we fully accept responsibility for the initial shipping error, we believe it is also important to note that the situation was ultimately corrected and the correct product was delivered. Thank you for giving us the opportunity to make things right. Jean-Michel Guimond Owner – Tennis ProSport