Tennis WarehouseReviews of tennis-warehouse.com

Tennis Warehouse has the worst customer service. I sent an email regarding an order I placed. A customer service representative (I use that term lightly) emailed me with an attachment I couldn't open,no explanation as to what the attachment was and no introduction. That's beyond lazy. I will not order from Tennis Warehouse again.

Terrible customer service would not stand behind a tennis bag that handle handles fraying after only a few uses. Said my 30 days was up because I bought as Christmas present??? What good tennis bag frays that quickly?? Obviously not seen well but their only offer was 10% off a new bag. Really???

Grosse déception du service après vente !!!! Après avoir commandé une tenue de tennis nike avec un retard de livraison de plusieurs mois, le colis enfin envoyé mais jamais reçu !!!! Même pas de geste commercial et on ne me propose même pas de me renvoyer la commande !!!!

I have been using this website to purchase tennis gears for years. They used to be good. However, they are loosing their service quality recently. I ordered a new strung recquet. It took 13 days to arrive. And even worse, I only played 30 minutes, then the string broke from one of the knots. Based on my experience, it's a stringing quality issue. They are not responsive for email either.

Tennis Warehouse has a Discussion Forum where the Moderators are beyond obnoxious and promote a “cancel” culture mindset. They simply erase posts on ANYTHING not deemed “politically correct”. They give people no information and act like authoritarian Nazis. Lost all respect for this company.

I ordered. First they don’t take Amex which I find annoying. Then after I order a $200 order I get an email that orders from me need to be paid by wire transfer. Never heard of such a weird request. I called. Told it was settled. One case of balls shipped. The other was back ordered. A week later I get an email that billing zip doesn’t match credit card. I call again as it does. They keep saying this extra security is needed bc my order is so large (it’s only $200). I then say how come billing was fine on first half of order. No good reason. So I then ask where first half is as I’ve been charged for a week. It never shipped. I cancelled order. Only so much shady a person can take.

I’m sure that all of you reading this, do NOT like to waste your time!! I took a chance and placed an order with TennisWarehouse.com on two identical pairs of shoes. The items were listed as “out of stock” and were displayed as being restocked within 3 weeks. I didn’t mind accepting that inconvenience, due to the fact that the shoes were on sale and competitively priced... The due date for “restocking” arrived and past... !! -I “tracked my order” using a link and an annoying sequence of steps including finding and inserting an “order number” (deep in my email inbox). Once on the website you needed to be very careful not to miss the tiny message saying that the item were still “out of stock” To save your time I will summarize the next extremely time consuming process as much as possible.... I wrote to customer service and ask them if they could see any value in communicating with the customers to reassure them they are not being forgotten...I also asked if they could see this as a situation where some compensation might be in order. After going backwards and forwards via email I continually was prompted to come with a suggestion with “another pair of shoes that were in stock”. Three separate times I sent them a link (navigating there website again) of a pair of shoes that would be fair as a replacement. Unfortunately each time “only one pair were available in my size. Please come with another suggestion”...or money back etc etc. Finally I found a pair of shoes, that were a little more expensive. They updated my order and kindly asked me to pay the full amount being the difference between the cost of the first pairs ordered and the new ones. The process has taken over one week of emailing leading to disappointment and then finally outrage at the lack of empathy and service initiative helping me out of the buying process... WHAT A WASTE OF MY TIME!!! I kindly asked them to fully refund me, and that I hoped that they could see some opportunity to develop there practices after reading this on trust pilot... I highly doubt this will reach far enough... I just hope I have saved you, the reader, some time on chasing your non-materializing Internet purchases.... Don’t bother using Tennis Warehouse!!! Deeply unsatisfying and disinterested service recovery practices..

What a terrible company! I made a purchase online that included 2 day shipping. Not only did they offer the 2 day shipping but even quoted a delivery date, which, for me, was the last day in my time frame. So they did ship with 2 day air, unfortunately, they waited 3 days to ship it even though they stated it would ship the next day. They did create the shipping label the next day, they just waited 3 days to actually get it to UPS. Further, at the time the label was created, and for days after, UPS quoted the day I needed to have it, but that all changed at the last minute when TW failed to get it out the door. So, I contacted TW's customer service which was horrible. While they did issue a quick refund, they could have cared less that they didn't deliver what they promised. They were very matter of fact, issued the refund, recalled the shipment, and they were done with me. It was as if they did this all day everyday and just didn't care. I ended up re-ordering from another company though I did miss out on getting my items on time for Father's Day, very disappointing, but Dad's ok and I'll just know next time to use anyone else. I put my faith and my money in TW's hands and they, without a care in the world, just blew off doing what they promised. There are too many good companies out there to do business here.