Tennis WarehouseReviews of tennis-warehouse.com

I have purchased several items from tennis warehouse in the last two years. I placed an order for a Yonex racket, strings and grip and found a coupon adding a discount on my order. I got a confirmation on my order (with the discount) , then I wrote to verify the tension of my racket , I was sent an email back that they could not go ahead and accept my coupon, that it was supposed to be with a demo but the coupon did not specify that with a demo. If the coupon went through on their website, they should honor the coupon. I tried to call and had to wait on the phone for more than 30 minutes and afterwards the call was disconnected.

This used to be an online store with excellent customer service. Sadly, due to new financial owners, the quality has dropped to 1 star. Any calls to either GA or CA are quickly disconnected. They will gladly sell you anything — deal with this company at your own risk.

Don’t answer the phone. Site promises quick shipping but it’s been 2.5 weeks and still hasn’t shipped. Finally got through to someone who assured me it’d ship out 5 days ago but still no word. They used to be good but are now trash. Use someone else

Horrible communication and customer service. They don't answer their phone. Order from another site, I've been waiting for 2 backorder items.

Assured me an item was in stock. Then, a few days later, got an email saying it was out of stock--with no mention of a refund. When I called, I had to wait 20 minutes to speak to someone why told me I'd be getting a refund. Finally, their website is confusing such that it caused me to think my first order was invalid so that I ordered the same thing twice and had to cancel the first order. Never again!

Cannot speak to a person on phone. Cannot have live chat. Rarely respond to emails. Incredibly slow shipping on strung racquets. Lost my account information twice.

Would definitively not recommend that web site as the orders seem to be subject to taxes or not depending on your luck . April 2022 an order of 270 € - no import duties or UK VAT May 2022 an order of 241€ - had to pay over 90 £ of duties and taxes. Not manageable for a customer

I bought a racquet from TW based on their expert recommendation for the best arm-friendly racquet. Unfortunately, their expert recommended a not-so-arm-friendly racquet and failed to take into consideration the string pattern. After playing with the racquet a couple of times, my arm started hurting. So, I returned the racquet to TW but, they only gave me back a 65% instore credit for the racquet that I paid over $250 for and paid for True gut strings. So, I basically waster over $150 based on their expert recommendation. I would not recommend TW to anyone needing expert advice or good customer service.