Mrs N.
GORGEOUS PRODUCTS
I have purchased a dragon teapot, a dragon tea cup, a crane teacup and a panlong coffee cup from this site. All were gifts, with the exception of the crane tea cup (I bought this for myself). They were all purchased in 2024. Sure they are expensive, but they are stunning and of great quality, exactly as pictured. The packaging/presentation is excellent. The cups are heavy, nice to hold, keep the tea warm and very easy to clean. The tea pot holds the equivalent of two cups (if using theirs), think it’s about 160 ML per cup. Obviously, when drinking green tea etc. you don’t normally have it as a 250 ml serve, like the standard Aussie measurement. I did my research and initially held off buying, mainly because of other scam site trust warnings, but eventually gave in. I really don’t know why they have an average trust score, I’ve found it best now to just use the well known sites like this one (trust-pilot) and product-review. The products arrived earlier than stated (usually within the week) which is great for international delivery. We did have a break with the (coffee) cup (an issue probably occurring in the kiln). There was an air bubble inside the top of the handle, so it broke off. A shame, because my husband loved the design, the handle made it very comfortable to hold and great for big hands. Anyway, I sent them an email with my order number, a photo, as well as date of purchase and within 24 hours I had a response offering me either a replacement or refund. I requested a refund. I was credited within the next 24 hours and the money was back in my bank within 5 days (even though it stated up to ten). Honestly, it’s probably the best return experience I’ve had from an international company. I found them great to do business with and I would definitely recommend Tenmokus, as well as purchase from them again.