tenikle.comReviews of tenikle.com

Response from tenikle.comMay 22, 2025

Hi Shellbie, We’re truly sorry for the long wait, the lack of tracking updates, and the frustration you experienced with your order. We understand how disappointing it is to wait for weeks without clear information or support—especially around the holidays. Your order was cancelled at your request, and a full refund has been issued. If you have any questions or haven’t seen the refund appear, please reach out to us at [email protected]. We’re always here to help and want to ensure everything is resolved to your satisfaction. Thank you for your feedback—it helps us improve our service for everyone.

Response from tenikle.comMay 22, 2025

Hi Will, We’re truly sorry for the long wait, lack of communication, and the frustration you experienced with your order and our responses. That’s not the experience we want for our customers, and we apologize for any inconvenience or confusion. We did experience some delays in our deliveries around the holidays, which unfortunately affected your order. Your order was delivered on March 10, 2025, and we hope you’ve received everything as expected. If there’s anything still unresolved or if you have any questions, please reach out to us at [email protected]. We genuinely care and want to make sure you’re fully satisfied. Thank you for your feedback—it helps us improve and provide a better experience for everyone.

Response from tenikle.comMay 22, 2025

Hi Paul, We’re truly sorry for the delay, lack of communication, and frustration you experienced with your order. That’s not the service we want for our customers, and we apologize for any inconvenience caused—especially when you were receiving promotional emails instead of the support you needed. Your order was delivered on February 17, 2025, and we hope you’ve received everything as expected. If there’s anything still unresolved or if you have any questions, please reach out to us at [email protected]. We genuinely care and want to make sure you’re fully satisfied. Thank you for your feedback—it helps us improve and provide a better experience for everyone.

Response from tenikle.comMay 22, 2025

Hi Jason, We’re truly sorry for the delay with your order and for the frustration caused by our slow response times. We understand how disappointing it is to wait for updates and not receive the support you deserve. During that period, we experienced an unexpected overload in customer service inquiries, which led to significant delays in our replies and processing of cancellations and refunds. We know this isn’t acceptable and are actively working to improve our customer service so this doesn’t happen again. If you’re still waiting for a resolution or have any questions, please reach out to us at [email protected]. We genuinely care and want to make things right for you.

Response from tenikle.comMay 23, 2025

Hi Phill, We’re truly sorry for the long wait, lack of replies, and frustration you experienced with your order—especially when you were hoping to receive it before Christmas. That’s not the experience we want for our customers, and we apologize for any inconvenience caused by the delayed communication and delivery. Your order was delivered on February 13, and we hope you’ve received everything as expected. If there’s anything still unresolved or if you have any questions, please reach out to us at [email protected]. We want to make sure you’re fully satisfied. Thank you for your feedback—it helps us improve and provide a better experience for everyone.

Response from tenikle.comMay 26, 2025

Hi Trudi, We’re truly sorry for the disappointment and frustration you experienced with your order, especially around the holidays. We understand how upsetting it is to miss out on gifts you were counting on, and we sincerely apologize for any inconvenience caused by the delays and lack of timely communication. Last holiday season, we faced unforeseen factory and supply chain delays that impacted many orders, and we know that’s not the experience you expected or deserved. We’re actively working to improve our inventory planning, communication, and customer service so this doesn’t happen again. If there’s anything else you need or any concerns remain, please don’t hesitate to reach out to us at [email protected]. We are always here to help. Thank you for your feedback.

Response from tenikle.comMay 26, 2025

Hi there, We’re truly sorry for the frustration and delay you’ve experienced with your order and the lack of communication. During this time, we received an unusually high number of messages, which unfortunately slowed down our response times. That’s not the experience we want for our customers, and we apologize for any inconvenience caused. We did reach out for more information to help resolve your issue, but unfortunately, we haven’t received a response. Please email us again at [email protected] with your order details, and we’ll make your request a priority. Thank you for your feedback.