tenikle.comReviews of tenikle.com

Response from tenikle.comMay 26, 2025

Hallo, Es tut uns sehr leid, dass Sie mit Ihrer Bestellung und unserem Service unzufrieden sind. Wir verstehen, wie ärgerlich es ist, wenn ein Artikel verspätet ankommt und die Rücksendung kompliziert oder teuer erscheint. Unser Retourenzentrum befindet sich in den USA, was internationale Rücksendungen leider komplexer und teurer machen kann. Wir verstehen, dass dies nicht ideal ist, und arbeiten daran, unsere Prozesse für unsere internationalen Kunden zu verbessern. Wenn Sie weiterhin Unterstützung benötigen oder Fragen zu Ihrer Rücksendung haben, schreiben Sie uns bitte eine E-Mail an [email protected]. Wir helfen Ihnen gerne weiter. Vielen Dank für Ihr Feedback.

Response from tenikle.comMay 23, 2025

Hi Petrina, We’re truly sorry for the frustration and concern you’ve experienced regarding your cancelled orders and refund. We understand how upsetting it is to wait for your money and not receive timely updates. Your orders were cancelled and refunded on our end on December 27, 2024. Since the payment was made through a third-party platform, there may be a delay or issue with the refund being processed on their side. We’re more than happy to look into this further—please email us at [email protected] with your order details, and we’ll work with you and the payment platform to resolve this as quickly as possible. Thank you for your patience and for bringing this to our attention.

Response from tenikle.comMay 23, 2025

Hi There, We’re truly sorry for the delay with your order and for the frustration caused by our slow response. That’s not the experience we want for our customers, and we apologize for any inconvenience this caused. We’re glad to confirm that your issue has since been resolved and your refund has been processed. If there’s anything else we can do or if you have any further questions, please reach out to us at [email protected]. We genuinely care and want to ensure you’re fully satisfied. Thank you for your feedback—it helps us improve our service.

Response from tenikle.comMay 26, 2025

Hi Lori, We’re truly sorry for the long wait and lack of communication. Due to unforeseen factory delays during the holidays, many orders—including yours—were shipped much later than promised. We know this was disappointing, especially for a Christmas gift. Your order was delivered on April 1st, and we hope you’ve received everything as expected. If there’s anything still unresolved, please reach out to us at [email protected]. We genuinely care and want to make things right. Thank you for your feedback—it helps us improve.

Response from tenikle.comMay 23, 2025

Hi Tash, Thank you for sharing your feedback, and we’re truly sorry to hear that Tenikle didn’t meet your expectations. We understand how frustrating it is when a product doesn’t perform as described, and we apologize for any confusion or inconvenience caused by our return process. To clarify, returns are not sent to Peru, the country, but to our warehouse in Illinois, USA. We’re sorry if the address created any confusion. As stated in our return policy, customers are responsible for return shipping costs, and original shipping fees are not refundable. We realize international return shipping can be expensive, and we do our best to make our policies as clear as possible before purchase. Tenikle’s suction cups work best on smooth, non-porous surfaces like glass or glossy plastic. If you’d like some tips for getting a better hold or want to discuss other options, please reach out to us at [email protected]—we’re always here to help. Thank you again for your feedback. It helps us improve and better serve our customers in the future.

Response from tenikle.comMay 23, 2025

Hi Claudia, We’re truly sorry for the long wait, lack of communication, and frustration you experienced with your order and refund. That’s not the experience we want for our customers, and we apologize for any inconvenience this caused. We’re glad to confirm that your issue has now been resolved and your refund has been processed. If there’s anything else we can do or if you have any further questions, please reach out to us at [email protected]. We genuinely care and want to ensure you’re fully satisfied. Thank you for your feedback—it helps us improve our service.

Response from tenikle.comMay 23, 2025

Hi Linda, We’re truly sorry for the frustration and inconvenience you experienced with your order and our customer service. High season led to a much higher volume of messages than usual, which unfortunately slowed our response times and led to those automated replies. That’s not the experience we want for our customers, and we apologize for any inconvenience this caused. We’re glad to hear your refund was processed at the end of December. If there’s anything else we can do or if you have further questions, please reach out to us at [email protected]. We genuinely care and are always working to improve. Thank you for your feedback—it helps us serve our customers better.

Response from tenikle.comMay 23, 2025

Hi Denise, We’re truly sorry for the long wait, lack of updates, and frustration you experienced with your order—especially when it was meant to be a Christmas gift. That’s not the experience we want for our customers, and we apologize for any inconvenience caused by the delayed communication and delivery. Unfortunately, we experienced an unforeseen delay at our factory during what was an especially busy season, which affected all orders and led to significant shipping delays. We know this isn’t an excuse, and we’re genuinely sorry for how it impacted your experience. Your order was delivered on March 5th, and we hope you’ve received everything as expected. If there’s anything still unresolved or if you have any questions, please reach out to us at [email protected]. We want to make sure you’re fully satisfied. Thank you for sharing your feedback—it helps us improve our service.