tenikle.comReviews of tenikle.com

Response from tenikle.comMay 21, 2025

Hi Cindy, I’m truly sorry for the long and frustrating experience you had—from receiving a defective item to the delays and mix-ups with your replacement and refund. We know how disappointing this must have been, and I apologize for not getting things right sooner or communicating better along the way. We did send the correct item, and I hope you’ve received it by now. If there’s anything else we can do to make this right, please reach out to us at [email protected]—we’re here to help. Thank you for your patience and for giving us the opportunity to resolve this. Your feedback helps us improve.

Response from tenikle.comMay 26, 2025

Hi Robin, We’re truly sorry for the frustration and delay you’ve experienced trying to get your refund. That’s not the experience we want for our customers, and we apologize for any lack of communication. Please email us again at [email protected] with your order details, and we’ll make your request a priority. If you prefer, let us know the best way to reach you, and we’ll do our best to assist you directly. Thank you for your feedback.

Response from tenikle.comMay 21, 2025

Hi Janine, I’m truly sorry for the long wait you experienced with your order—waiting that long is never okay, and I apologize for the frustration it caused. Earlier this year, we faced unexpected factory and shipping delays that affected many orders, including yours. I’m glad to see your order was delivered a few days after your review, and I hope you’re enjoying your Tenikle now. If there’s anything else we can do to help or if you have any questions, please reach out to us at [email protected]—we’re always here for you. Thank you for your patience and for giving us the chance to make things right.

Response from tenikle.comMay 21, 2025

Hi Lalita, I’m truly sorry for the frustration and confusion you experienced with your return and refund process. We understand how upsetting it is to wait, and we apologize for the mixed messages you received along the way. According to our policy, we do need to wait until the returned product arrives at our warehouse before issuing a refund. I can confirm that your refund was processed on 03/27/2025, once we received your return. If you have any further questions or need additional assistance, please reach out to us at [email protected]—we’re here to help and want to make sure you feel fully taken care of. Thank you for your patience and for giving us the opportunity to resolve this.

Response from tenikle.comMay 21, 2025

Hi Jess, I’m truly sorry for the frustration with your order and the unexpected import fees. We understand how disappointing this is. Our policy does state that customers are responsible for return shipping and any customs charges, and I apologize if this wasn’t clear at checkout. If there’s anything else we can do to help or clarify, please reach out to us at [email protected]. Thank you for your feedback—it helps us improve our communication for customers in Canada and beyond.